Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Noah Krydick

Merced,CA

Summary

Results-driven professional with extensive experience in sales operations, deal structuring, and customer service. Adept at managing complex projects, coordinating cross-functional teams, and driving business growth. Seeking to leverage expertise in business development, project management, and analytical skills to contribute to the success of Palantir Technologies as a Deal Support Operations Specialist.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hardware Test Engineering and R&D

Tesla Motors
08.2023 - Current
  • Play key role in CyberTruck production, focusing on critical components such as steering systems, 48v architecture, powertrain, and HV battery
  • Conducted and coordinated bed plate and crash test lab testing, ensuring compliance with Tesla's rigorous standards
  • Collected and shared high-quality vehicle data with technicians and engineers, enhancing data-driven decision-making
  • Trained and onboarded new team members, ensuring each met certification requirements and understood test procedures
  • Traveled to various domestic test sites and offices to support testing and collaboration efforts.
  • Tracked test reports and failures determined by root cause data trends
  • Collaborated with other departments to facilitate successful project completion
  • Conducted research to identify and evaluate new technologies and concepts
  • Implemented new strategies to reduce costs and improve efficiency of engineering team
  • Reviewed, evaluated, and identified requirements for testability
  • Monitored and evaluated engineering performance to recommend improvements
  • Conducted technical evaluations of engineering designs and test results
  • Analyzed and interpreted data to identify trends and recommend improvements

Regional Sales, Service, and Delivery Operations

Tesla Motors
10.2018 - 08.2023
  • Led development and execution of virtual sales team, collaborating with cross-functional teams to optimize sales strategies
  • Utilized data analysis to identify opportunities for improvement and drive customer satisfaction through Tesla's 'One Motion' process
  • Managed pipeline of over 200+ customers monthly, logging and analyzing 3000+ activities including calls, emails, and texts
  • Coordinated fleet and customer repairs, ensuring seamless service and delivery operations
  • Achieved $2 million in monthly revenue through effective sales strategies and customer relationship management
  • Led opening of new pop-up store in Miami Design District, enhancing brand presence and customer engagement
  • Developed marketing programs, hosted events, and generated new leads to promote Tesla's brand awareness.
  • Gained strong leadership skills by managing projects from start to finish.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels
  • Engaged customers to discuss business needs and explore opportunities to increase sales
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness
  • Fielded customer questions and complaints and rectified issues
  • Supervised delivery staff and general productivity
  • Supported customers via telephone, email and at sites to handle escalations and product concerns
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Reduced operational risks while organizing data to forecast performance trends
  • Implemented business strategies, increasing revenue, and effectively targeting new markets
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Reported issues to higher management with great detail

Valet Supervisor

St. Regis Bal Harbor
- 10.2018
  • Delivered exceptional 5-star, 5-diamond service to guests and residents, ensuring high customer satisfaction
  • Managed valet team efficiency and operations, setting goals and driving performance.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations
  • Delivered guest vehicles smoothly and met diverse needs of valet customers
  • Answered guest's questions about property amenities and services
  • Helped guests unload and load luggage
  • Drove varied vehicles, including luxury and sports models, safely and legally
  • Built positive customer rapport for courteous, friendly and professional service
  • Maneuvered vehicles into designated areas to maximize parking capacity
  • Inspected vehicles to verify condition ahead of customer returns
  • Prioritized safe, secure environments for guests and vehicles through vigilant patrols
  • Located and retrieved vehicles quickly to minimize customer wait times
  • Resolved customer complaints through calm, constructive communication
  • Provided punctual, polite valet services to uphold professional standards
  • Logged and documented parked vehicle details for accurate records
  • Entered guest vehicle information and location in computerized valet parking system
  • Issued and collected claim tickets and processed valet parking fees
  • Motivated workers to exceptional performance through implementation of new strategies

Lot Attendant, Detailer, Merchandise Sales

A&L Motors
- 07.2017
  • Ensured lot cleanliness and organized inventory to maintain operational efficiency
  • Scheduled vehicle detailing and sold accessories to enhance customer experience.
  • Parked and retrieved cars according to customer needs
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal
  • Parked and retrieved vehicles to enhance efficient use of parking space
  • Followed safety protocols for personal, guest and automobile safety
  • Monitored and secured lot, reporting suspicious activity to management for quick resolution
  • Washed cars and trucks daily for auto dealership

Education

Johnson & Wales University
Miami, FL

Skills

  • Strong program and project management skills, ability to handle multiple priorities and meet deadlines
  • 5 Year Expertise in Microsoft Office and CRM platforms (Salesforce, Tesla Sales Management Platform)
  • Excellent communication, organization, and analytical skills, with attention to detail
  • Proven ability to build relationships and collaborate with cross-functional teams including Sales, Legal, Finance, and Engineering
  • Adaptive, empathetic, and introspective; capable of learning quickly and leading initiatives
  • Ability to draft materials for deal discussions, including pricing proposals and order forms
  • Experience managing pipelines and aligning financial systems with commercial objectives
  • Understanding of internal controls, processes, and business rules to enable growth and drive adherence

Certification

  • CRM Certified
  • Prototype Vehicle Certified - Public Road and Proving Grounds Driving

References

Available upon request.

Timeline

Hardware Test Engineering and R&D

Tesla Motors
08.2023 - Current

Regional Sales, Service, and Delivery Operations

Tesla Motors
10.2018 - 08.2023

Valet Supervisor

St. Regis Bal Harbor
- 10.2018

Lot Attendant, Detailer, Merchandise Sales

A&L Motors
- 07.2017

Johnson & Wales University

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Noah Krydick