Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Noah Landreth

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Team Leader experienced in directing activities in a professional setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.

Overview

6
6
years of professional experience

Work History

Technical Customer Service Representative

Majorel
Port Charlotte, FL
06.2023 - 10.2023
  • Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
  • Created detailed documentation for each customer interaction to maintain accurate records of service provided.
  • Continually updated skillset by attending training sessions led by experienced professionals.
  • Assisted new hires in learning company protocols related to technical support operations.
  • Worked closely with other departments such as sales, engineering, and marketing to coordinate resources for optimal customer experience.
  • Tracked progress on open cases, escalating more complex issues when appropriate.
  • Maintained knowledge of current products and services, as well as industry trends.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Performed system testing with customers to ensure proper functioning of applications and systems.

Repair Specialist

Walmart
02.2018 - 03.2020
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.

Contractor

Self Employed
06.2020 - Current
  • Hired and oversaw subcontractors to meet project needs.
  • Implemented changes requested by designers, or inspectors to conform to specifications or updated demands.
  • Kept site work safe and in line with budget, schedule and applicable building codes.
  • Reviewed plans from architects and consulted with my fiance to gain deeper understanding of project plans, constraints and objectives.
  • Assessed engineering documentation to determine order of construction operations.

Personal Shopper

Instacart
01.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.

Personal Shopper

Lowes Home Improvement
02.2023 - 05.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

High School Diploma -

Bluesky Online
Minneapolis, MN
08.2021

Skills

  • Sales Expertise
  • Customer Buying Habits
  • Delivery Management
  • Accurate Money Handling
  • Online Ordering Familiarity
  • Professional Relationships
  • Mobile Ordering Understanding
  • Machine Maintenance and Repair
  • Delivery Procedures
  • Payment Processing
  • Diagnosing Issues
  • Customer Relations
  • Technical Support
  • Customer Service
  • Technical Troubleshooting

Affiliations

  • Since I was 14 years old, I've always had a knack for the understanding of people. I became obsessed with why people do what they do, Why they are who they are. If you begin to understand the basic fundamental of your decision-making, You can learn to control and navigate it in whichever direction you'd like to go. With that, you have the ability to change the directory of your life. I grew up in an environment surrounded by people I feared to be like and through my fear I learned to control my decisions because ultimately your decisions and your beliefs control your life. I decided that progression would be my biggest drive. If I wasn't progressing or growing in any way, I felt sad, depressed, and lost as we all do. And so I ate the hottest pepper in the world, Flew a plane, Went skydiving, Moved across the country by the spin of a wheel, Traveled the country with my fiance and deaf dog going to 30+ states, and now building a house all by myself. You see there's a pattern here, discomfort. And without discomfort you will never truly live.

Timeline

Technical Customer Service Representative

Majorel
06.2023 - 10.2023

Personal Shopper

Lowes Home Improvement
02.2023 - 05.2023

Personal Shopper

Instacart
01.2021 - Current

Contractor

Self Employed
06.2020 - Current

Repair Specialist

Walmart
02.2018 - 03.2020

High School Diploma -

Bluesky Online
Noah Landreth