Trained 23 new employees in front desk operations, including point-of-sale (POS) systems, member check-ins, and billing updates, ensuring seamless transitions and consistent service quality.
Organized and led a free event each week driving over 60 sales and promoting community engagement at the gym.
Handled approximately 10 customer calls per shift, providing assistance with inquiries, membership concerns, and scheduling, ensuring high levels of customer satisfaction.
Collaborated with management to develop and optimize employee schedules, balancing staff availability with operational needs, leading to a 5% reduction in bi-weekly payroll payouts while improving shift efficiency.
Volunteer
Custom Apparel Products
10.2023 - 01.2024
Assisted in the multi-step process of preparing youth basketball team uniforms, including sizing players, printing logos on uniforms and basketballs, and ensuring accuracy of each order.
Maintained high levels of organization to ensure that all team orders were correctly processed and prepared for pickup, preventing errors and delays.
Coordinated the packing of uniform and basketball orders, ensuring timely and accurate delivery for all players and teams.
Education
Bachelor of Science - Computational Modeling & Data Analytics
Virginia Tech
Blacksburg, VA
05-2028
Skills
Programming: Python, TensorFlow, Jupyter Notebook
Timeline
Volunteer
Custom Apparel Products
10.2023 - 01.2024
Hospitality Associate
The Fitness Equation
06.2021 - Current
Bachelor of Science - Computational Modeling & Data Analytics