Noah Lourenco
Artesia,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager
Sandbar Cocina Y Tequila
05.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Quality Control Manager
BJ's Restaurant & Brewhouse
08.2017 - 04.2020
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Maximized quality and reduced costs [Number]% by maintaining QC objectives.
- Conducted audit inspections and independent checks to verify parts and materials.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Implemented new quality assurance and customer service standards.
Administrative Assistant
Murphy, Murphy, & Murphy CPAs
01.2016 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
Shift Lead
Jamba Juice
05.2012 - 12.2015
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Science - Business Administration
Aquinas College
Grand Rapids, MI05.2022
Associate of Science - General Studies
Fullerton College
Fullerton, CA05.2020
No Degree - General Studies
Cypress College
Cypress, CA05.2020
No Degree - General Studies
Long Beach City College
Long Beach, CA06.2015
High School Diploma -
Gahr High School
Cerritos, CA06.2014
Skills
- Performance Management
- Marketing
- Workforce Management
- Financial Management
- Operations Management
- Staff Development
- Strategic Planning
- Policy Implementation
- Schedule Preparation
- Customer Relationship Management (CRM)
- Team Leadership
- Key Performance Indicators
Timeline
Manager
Sandbar Cocina Y Tequila
05.2022 - Current
Quality Control Manager
BJ's Restaurant & Brewhouse
08.2017 - 04.2020
Administrative Assistant
Murphy, Murphy, & Murphy CPAs
01.2016 - 08.2017
Shift Lead
Jamba Juice
05.2012 - 12.2015
Bachelor of Science - Business Administration
Aquinas College
Associate of Science - General Studies
Fullerton College
No Degree - General Studies
Cypress College
No Degree - General Studies
Long Beach City College
High School Diploma -
Gahr High School
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