Noah Lovell
Layton,UT
Summary
I am looking for a fulfilling and challenging career utilizing a class A or B CDL. I have completed my technical education with a non restricted class A CDL with my air brakes endorsement. I am a dependable, friendly, hard working, and detail oriented worker looking to find a lasting career doing what I love.
Overview
4
4
years of professional experience
Work History
Warranty Analyst
Wheeler Machinery
05.2022 - 05.2025
- Analyzed warranty claims to ensure compliance with company policies and industry standards.
- Collaborated with cross-functional teams to resolve customer inquiries regarding warranty coverage.
- Evaluated warranty documentation for accuracy, identifying discrepancies and recommending corrective actions.
- Streamlined claim processing procedures, enhancing efficiency and reducing turnaround time for approvals.
- Maintained detailed records of warranty claims, facilitating easy retrieval and reporting for management review.
- Provided training and support to junior staff on warranty processes and best practices.
- Developed reports on claim trends, contributing insights to improve product reliability and customer satisfaction.
- Assisted in implementing new software tools for tracking warranty claims, improving overall data management accuracy.
- Developed comprehensive reports on warranty performance, assisting management in decision-making processes.
- Reduced warranty claim processing time by implementing new software tools and procedures.
- Provided guidance on how to properly handle common issues arising from warranties including disputes over coverage or denied claims.
- Reviewed technical documents such as repair manuals or part catalogs to verify eligibility of specific components under manufacturer''s warranties.
- Managed relationships with key stakeholders such as dealerships, customers, vendors, and manufacturers during the warranty process.
Customer Service Representative
Service King Collision Center
08.2021 - 05.2022
- Resolved customer inquiries and concerns efficiently, enhancing overall satisfaction levels.
- Coordinated with repair technicians to ensure timely updates on vehicle status for customers.
- Processed insurance claims and estimates accurately, minimizing delays in service delivery.
- Implemented feedback mechanisms to improve customer service protocols and team performance.
- Trained new team members on operational procedures and customer interaction best practices.
- Maintained detailed records of customer interactions, contributing to data-driven decision-making processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Automotive Detailer/Shuttle Driver
Enterprise Rent-A-Car
01.2021 - 08.2021
- Conducted thorough cleaning and detailing of vehicles to enhance appearance and customer satisfaction.
- Operated specialized equipment for polishing, waxing, and vacuuming vehicles effectively.
- Inspected vehicles for cleanliness standards and identified areas needing improvement or repair.
- Collaborated with team members to optimize workflow and ensure timely completion of detailing tasks.
- Managed inventory of cleaning supplies and tools to maintain adequate stock levels for operations.
- Implemented quality control measures to uphold high standards in vehicle presentation after detailing services.
- Developed efficient processes for vehicle inspection and detailing that reduced turnaround time without sacrificing quality.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Operated shuttle services for passengers, ensuring timely and safe transportation.
- Collaborated with team members to streamline pick-up and drop-off processes.
- Assisted passengers with luggage, enhancing customer service experience.
- Monitored traffic conditions to adjust routes for efficient transit times.
- Operated with safety and skill to avoid accidents and delays.
Education
Class A CDL - Class A CDL
Tooele Technical College
Tooele, UT06-2025
General Studies
Tooele High School
Tooele, UT05-2021
Skills
- Compliance monitoring
- Sales support
- Lean principles
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Timeline
Warranty Analyst
Wheeler Machinery
05.2022 - 05.2025
Customer Service Representative
Service King Collision Center
08.2021 - 05.2022
Automotive Detailer/Shuttle Driver
Enterprise Rent-A-Car
01.2021 - 08.2021
Class A CDL - Class A CDL
Tooele Technical College
General Studies
Tooele High School
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