Noah Marka
Oakdale,CA
Summary
Infrastructure professional with proven history of maintaining and optimizing IT systems. Known for reliability and adaptability in dynamic environments, delivering consistent results through collaborative efforts. Expertise in network management, system troubleshooting, and enhancing operational efficiency, ensuring stability and performance.
Overview
6
6
years of professional experience
Work History
Associate Infrastructure Engineer
Wilson Tool International
06.2024 - Current
- Participated in design and implementation of offsite colocation facility data center.
- Participated in IT disaster recovery after a fire creating a master document of all IT assets in the effected manufacturing plant.
- Led the IT Project for a company acquisition, Providing detailed documentation and creating a plan to align with business needs.
- Helped setup TrueNas servers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Coordinated with external partners during data center relocation projects ensuring minimal disruption to critical services.
- Implemented virtualization technologies such as VMware or Hyper-V to consolidate resources and maximize hardware utilization rates efficiently.
- Assisted in the migration of services to cloud-based platforms, improving scalability and reliability.
- Maintained documentation of systems architecture and processes for compliance and knowledge sharing.
- Collaborated with cross-functional teams to troubleshoot infrastructure issues efficiently.
- Resolved issues related to operational components for LAN, WAN and
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Managed and monitored installed systems for highest level of availability.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- O365 Admin Center knowledge.
Information Technology Help Desk Technician Tier 2
Wilson Tool International
01.2024 - Current
- Oversaw the design, development, and implementation of SCADA systems for vulnerable production machines.
- Provided after-hours support for critical incidents, demonstrating commitment to maintaining exceptional levels of customer service.
- Collaborated with cross-functional teams to address complex IT problems, ensuring timely resolutions.
- Tested and deployed group policy's in a test and production environment.
- Maintained active directory User and Workstation OU's.
- Fixed and resolved technical issues on production floor Machines.
- Technical Knowledge of DMG Mori, Fanuc, Hass, ANCA, Hermel, Mazak, Junker, and Blohm machine controller's.
Information Technology Help Desk Technician
Wilson Tool International
08.2021 - Current
- Provided technical support for hardware, software, and network issues ensuring timely resolution of user inquiries.
- Managed IT ticketing system, prioritizing requests to optimize workflow and maintain service levels.
- Assisted in recovery after a cyber incident.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed global patching for all end user PC's
- Developed global patching procedure using endpoint central software.
- Installed and monitored trend Micro Anti Virus Software.
IT Analyst
TEKsystems
02.2019 - 08.2021
- Installing 3M Software, troubleshooting software and migrating user data to new PC's.
- Documenting, analyzing, and resolving error logs.
- Training and onboarding incoming employees.
- Swimage (Image Deployment Software) admin for 3M US.
- Inventory Management and allocation of 3M PCs.
- Project Manager for 3M self install project and Lead for self install team.
- Level 2 app support for Swimage.
- PC hardware Repair.
Education
Associate of Science - Enterprise Computing Technology
Century College
White Bear Lake, MN12-2019
Skills
- Windows server administration
- Cloud infrastructure management
- Server hardware maintenance
- Incident management
- Virtualization technologies
- Disaster recovery planning
- Training and mentoring
- Compliance
- Technology integration
- Database administration
- Project oversight
- Problem-solving aptitude
Timeline
Associate Infrastructure Engineer
Wilson Tool International
06.2024 - Current
Information Technology Help Desk Technician Tier 2
Wilson Tool International
01.2024 - Current
Information Technology Help Desk Technician
Wilson Tool International
08.2021 - Current
IT Analyst
TEKsystems
02.2019 - 08.2021
Associate of Science - Enterprise Computing Technology
Century College
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