Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
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Certification
Work History
Cashier
Slammers Bingo
Lakewood, CO
08.2024 - Current
Verified customer identification and issued bingo cards to customers.
Organized bingo events, including setting up equipment and calling numbers.
Recorded customer winnings and payouts in accordance with state regulations.
Provided exceptional customer service by answering questions about game rules, prizes, and promotions.
Maintained accurate records of gaming activity and transactions.
Balanced cash drawer at the end of each shift.
Conducted daily audits to ensure accuracy of financial records.
Ensured compliance with all applicable laws, regulations, policies and procedures related to gaming operations.
Provided support for other staff members when needed during peak hours or special events.
Managed supplies inventory for bingo games, such as daubers and paper cards.
Processed credit card payments from customers who wished to purchase additional bingo cards or items from concessions stand.
Assisted in resolving disputes between players regarding winning numbers or jackpots.
Developed promotional plans to attract new players to bingo hall.
Performed regular maintenance on gaming machines, such as cleaning and replacing parts.
Trained new employees on proper handling of money, use of equipment, and customer service etiquette.
Greeted patrons upon arrival at the facility and checked tickets for entry into games.
Collected fees for admission into games or special promotions.
Reviewed feedback from customers regarding recent events or services provided by the facility.
Assisted patrons with jackpot payouts.
Monitored and analyzed payouts, hand-delivered cash prizes and submitted payout reports.
Answered questions about gaming rules and policies.
Engaged interest and sold products by providing customers with information needed to make product-related decisions.
Described and explained games available to potential customers to attract new players.
Supported guest play needs by providing change and exchanging larger bills.
Converted currency into requested combinations of bills and coins.
Supplied customers with game equipment, instructed on game procedures and distributed prizes to customers winning games.
Scanned winning tickets to calculate payouts.
Inspected equipment to maintain proper working conditions.
Handled and settled customer complaints and repaired and adjusted minor issues to maintain optimal operations of various gaming machines.