Noah Masterson
Bristol,PA
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
7
7
years of professional experience
Work History
Operations Manager
Mid Atlantic Event Group
Langhorne, PA
06.2022 - Current
- Performed safety inspections on pyrotechnic equipment and materials.
- Conducted tests to ensure proper functioning of pyrotechnic devices.
- Maintained records of all pyrotechnics used in a show or performance.
- Coordinated with other technicians to ensure that all safety protocols were followed during a display.
- Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Developed and maintained scheduling systems to ensure efficient workflow.
- Created and distributed employee work schedules in accordance with labor laws.
- Analyzed current staffing levels, production demands, and customer needs to develop staffing plans.
- Monitored employee absences and tardiness to ensure adequate coverage for shifts.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Maintained tools and equipment used onsite.
- Operated a variety of hand and power tools as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Sales Manager
Guitar Center
Fairless Hills, PA
06.2020 - 05.2022
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Researched potential customers using various sources such as public records, web searches.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Maintenance Crew Member
ShopRite
Fairless Hills, PA
01.2018 - 06.2018
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Maintained compliance with internal and regulatory safety standards.
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
Skills
- Labor Relations
- Organizational Management
- Logistics Oversight
- Production
- Maintenance Planning
- Performance monitoring
- Inventory Management
- Complaint resolution
- Project Management
- Handling Escalations
- Training and mentoring
- New Business Development
- Market Research
- Account Management
Timeline
Operations Manager
Mid Atlantic Event Group
06.2022 - Current
Sales Manager
Guitar Center
06.2020 - 05.2022
Maintenance Crew Member
ShopRite
01.2018 - 06.2018
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