Noah McBride
Riverside,CALIFORNIA
Summary
Positive and organized team player with strong ability to motivate staff and enhance customer satisfaction. Well-versed in inventory management and sales techniques, combining these with effective communication and problem-solving skills. Committed to driving store success through operational excellence and team leadership.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Big Lots
11.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Leads and directs activities related to truck unload, freight flow, backroom organization, ticketing merchandise, stocking shelves, and reconciliation of inventory transactions according to operational and merchandising standards.
- Establishes plans to accomplish merchandising initiatives and achieve defined goals.
- Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans.
- Strong organizational, communication, leadership, presentation, and interpersonal skills required.
- Demonstrated visual merchandising skills
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Reported issues to higher management with great detail.
Education
High School Diploma -
La Sierra High School
Riverside, CA06.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- Stock management
- Team management
- Hiring and training
- Employee scheduling
- Upselling and cross selling
- Mentoring and coaching
- Work Planning and Prioritization
- Employee coaching
- Sales techniques
- Strategic merchandising
- Shift scheduling
- Motivational techniques
- Team leadership
- Decision-making
- Teamwork and collaboration
- Effective leader
- Scheduling
- Training management
Timeline
Assistant Store Manager
Big Lots
11.2019 - Current
High School Diploma -
La Sierra High School
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