Noah McConaha
Indianapolis,IN
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Texas Roadhouse. Excelled in guest engagement and effective upselling, significantly enhancing dining experiences and sales. Demonstrated expertise in order management and safe food handling, fostering positive customer relationships and operational efficiency. Proven track record in leveraging sales expertise and food service knowledge to exceed employer expectations.
Overview
8
8
years of professional experience
Work History
Server
Texas Roadhouse
03.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Bonefish Grill Restaurants
10.2023 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Cheddars Scratch Kitchen
03.2023 - 10.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Sales Associate
Berger's Table Pads
04.2022 - 03.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server, Host, Busser, and Togo-specialist
Texas Roadhouse
06.2020 - 04.2022
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Verified prepared food met standards for quality and quantity before serving to customers.
Soccer Referee
USSF Sports
04.2017 - 11.2019
- Examined equipment for proper functionality and promoted safe playing conditions.
- Officiated at sporting events, games, or competitions to maintain standards of play and verify observed game rules.
- Addressed rule infractions or complaints by participants to assess any necessary penalties.
- Managed player substitutions to establish smooth and productive flow of game.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN05-2021
Skills
- Order Management
- Food Running
- Guest Engagement
- Safe Food Handling
- Wine pairing knowledge
- Liquor, wine, and food service
- Effective customer upselling
- Sales expertise
Timeline
Server
Texas Roadhouse
03.2024 - Current
Server
Bonefish Grill Restaurants
10.2023 - 03.2024
Server
Cheddars Scratch Kitchen
03.2023 - 10.2023
Sales Associate
Berger's Table Pads
04.2022 - 03.2023
Server, Host, Busser, and Togo-specialist
Texas Roadhouse
06.2020 - 04.2022
Soccer Referee
USSF Sports
04.2017 - 11.2019
High School Diploma -
Franklin Central High School
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