Summary
Overview
Work History
Education
Skills
References
Timeline
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Noah Menjivar

Anaheim,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

E- Ticket F&B Concierge

Disneyland Resorts
11.2023 - Current
  • Serving guest by providing drinks, alcohol beverages and snacks.
  • Maintained a clean and welcoming area, ensuring guests felt comfortable upon arrival.
  • Assisted in resolving guest concerns promptly, resulting in positive feedback and return visits.
  • Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
  • Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
  • Maintained open lines of communication with all departments within the hotel, fostering a collaborative environment that allowed for seamless guest experiences.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.

Parking/Valet Cashier

Disneyland Resorts
12.2022 - 10.2023
  • Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
  • Ensured smooth operations by organizing and restocking cashier station with necessary supplies.
  • Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
  • Greeted and welcomed guests to nurture relationships and posses a positive and welcoming atmosphere.
  • Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
  • Retrieved guest vehicle quickly to avoid long waits and maximize customer satisfaction.
  • Make sure guest vehicle is in a secure lot area to minimize theft and damage.
  • Monitored self-checkout systems and provided help in resolving complex problems.

GUEST EXPERIENCE SPECIALIST / INVENTORY ASSOCIATE

HAVEN PHARMACY
10.2021 - 12.2022
  • Responsible for interacting with customers in a positive and professional manner to educate them about medical products in order to meet their recreational /medical needs and to achieve customer service excellence and maximize profitability
  • Processing customers payments using POS system
  • Essential functions are maintaining a high level of knowledge of store inventory/products, taking inventory of products and ensuring the sales floor is adequately stocked, maintain inventory counting to ensure shipment accuracy, evaluating and managing stock rotation procedures, training facility staff in stocking procedures and product dating methods, good organizational skills, provide attentive comprehensive level of customer service; actively listening.

CREW LEADER ASSISTANT

PORTILLO'S HOT DOG RESTAURANT
10.2018 - 10.2019
  • Assisted in hiring, training, and supervising staff members
  • Maintained safe, secure, and healthy facility environment by establishing, following and enforcing sanitation standards and procedures, complying with health and legal regulations, maintaining security systems
  • Delegated responsibilities and followed-up with crew members
  • Assigned individual work tasks and assessed employee work performance, create staff schedules, maintained inventory
  • Superior customer service skills, able to multi task at one time with excellent communication skills both oral and computer knowledge
  • Prepared and expedited food orders while providing customer satisfaction while overseeing crew team.

Education

HIGH SCHOOL DIPLOMA -

WESTERN HIGH SCHOOL
05.2017

Skills

  • Travel Planning
  • Time management expertise
  • Discretion and Confidentiality
  • Brand representation
  • Multitasking proficiency
  • Exceptional communication

    • Organizational capabilities

  • Initiative-taking

References

References Available on request.

Timeline

E- Ticket F&B Concierge

Disneyland Resorts
11.2023 - Current

Parking/Valet Cashier

Disneyland Resorts
12.2022 - 10.2023

GUEST EXPERIENCE SPECIALIST / INVENTORY ASSOCIATE

HAVEN PHARMACY
10.2021 - 12.2022

CREW LEADER ASSISTANT

PORTILLO'S HOT DOG RESTAURANT
10.2018 - 10.2019

HIGH SCHOOL DIPLOMA -

WESTERN HIGH SCHOOL

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