Noah Michalski
Summary
Leveraging a proven track record in management, telecommunications, and project coordination, I am passionate about driving success through strategic leadership and innovation. Currently on a journey to enhance my expertise with a Microsoft Cybersecurity Certification.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admin Support Specialist
Provantage
07.2023 - 11.2023
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Proven ability to learn quickly and adapt to new situations.
- Implemented security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
Projects Supervisor
Provantage
03.2023 - 07.2023
- Maintained a clean and organized workspace for optimal efficiency during busy events.
- Provided excellent customer service by swiftly addressing guest inquiries and concerns.
- Improved client satisfaction by providing timely and efficient water restoration services.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Enhanced worksite safety by consistently maintaining a clean and organized construction environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Improved property appearance through meticulous attention to detail in power washing tasks.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Assistant Store Manager
T-Mobile
10.2022 - 02.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Projects Maintenance Worker
QAC Services
02.2022 - 07.2022
- Maintained a clean and organized workspace for optimal efficiency during busy events.
- Provided excellent customer service by swiftly addressing guest inquiries and concerns.
- Improved client satisfaction by providing timely and efficient water restoration services.
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Enhanced customer satisfaction by carefully wrapping and packing delicate furniture items for safe transportation.
- Enhanced worksite safety by consistently maintaining a clean and organized construction environment.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Improved property appearance through meticulous attention to detail in power washing tasks.
- Conducted regular account reviews to identify areas for improvement and opportunities for upselling or cross-selling services.
Janitorial Zone Manager
QAC Services
08.2021 - 02.2022
- Established and maintained safety protocols, reducing workplace accidents and ensuring OSHA compliance.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole..
- Improved overall cleanliness by implementing efficient cleaning procedures and utilizing appropriate tools and equipment.
- Enhanced client satisfaction with thorough attention to detail in all cleaning tasks, ensuring spaces were well-maintained and presentable.
- Managed budgets effectively, tracking expenses and making necessary adjustments to maintain fiscal responsibility.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resolving issues as needed.
Retail Store Manager
T-Mobile
08.2020 - 07.2021
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
Sales Consultant
Sprint
09.2019 - 08.2020
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Trained and mentored new sales representatives.
Education
High School Diploma -
Montour High School
McKees Rocks, PA06.2019
Skills
- Support Services
- Recordkeeping Skills
- Effective Communication
- Database Management
- Remote Support
- Data Analysis
- Ticket Management
- Inventory Control
- Training and Development
- Quality Assurance
- Customer Service
- Problem Solving
Certification
Introduction to Computers and Operating Systems and Security - Microsoft
Timeline
Admin Support Specialist
Provantage
07.2023 - 11.2023
Projects Supervisor
Provantage
03.2023 - 07.2023
Assistant Store Manager
T-Mobile
10.2022 - 02.2023
Projects Maintenance Worker
QAC Services
02.2022 - 07.2022
Janitorial Zone Manager
QAC Services
08.2021 - 02.2022
Retail Store Manager
T-Mobile
08.2020 - 07.2021
Sales Consultant
Sprint
09.2019 - 08.2020
High School Diploma -
Montour High School
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