Dependable restaurant worker who is successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff, and management.
Overview
4
4
years of professional experience
Work History
Lead Banquet Manager
Andrew's Capital Grill
05.2023 - 11.2023
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Provided exceptional service to guests by immediately addressing needs and requests.
Directed and managed banquet functions for [250+] person events.
Organized banquet storage and surrounding areas to facilitate access to products and materials.
Delegated tasks to staff members to maximize production under tight deadlines.
Interpreted instructions to schedule and set up events to client specifications.
Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Oversaw timeliness and quality of food delivery at high-volume events.
Server
Boucher Brothers
11.2022 - 01.2023
Served food and beverages promptly with focused attention to customer needs on a beachfront.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Sanibel Harbour Resort And Spa
01.2022 - 10.2022
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Food Runner/Lead Busser
Rivertail
01.2020 - 01.2022
Maintained speed of service for food orders while minimizing errors and complaints.
Cultivated warm relationships with regular customers.
Delivered correct food items to tables according to order documentation.
Collaborated well with other food runners to deliver orders accurately.
Cleaned and sanitized food preparation and serving areas.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Restocked food supplies in kitchen and organized storage areas.
Assisted with bussing tables and cleaning up spills.
Arranged tables and chairs for special occasions and events.