Part-time college student with Operations/Front Desk experience seeking a full-time position where I can continue to serve others while also acquiring skills in a more challenging role that can lead to a career.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations (Front Desk)
LA Fitness
02.2022 - Current
Enhance guest satisfaction by providing efficient check-in and check-out processes.
Improve overall guest experience by maintaining a clean and welcoming reception area.
Manage high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
Assist guests with special requests, ensuring a personalized and memorable experience.
Handle sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Resolve guest complaints promptly, fostering an atmosphere of understanding and goodwill.
Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.