Summary
Overview
Work History
Education
Skills
Timeline
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Norton Shane

Raleigh,NC

Summary

Hardworking employee with exceptional customer service, multitasking, and time management abilities. I am a results-oriented individual with a passion for continuous learning and improvement. I am very experienced in fast-paced environments and adaptable to last-minute changes.

Overview

4
4
years of professional experience

Work History

ICQA/ AMNESTY

Amazon
Garner, NC
08.2023 - Current
  • Communicated and escalated to the QB of any floor stops.
  • Operated a variety of machinery and tools safely and efficiently.
  • Instrumental in the maintenance of AR Floor Health and strived to keep Pickers/Stowers/Counters in process by resolving andons, removing associate barriers, and monitoring safety equipment in the department.
  • Worked closely with (RME) representatives to escalate issues with malfunctioning equipment and machinery.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish goals.

PCF PICKER/ TOTE RUNNER

Amazon
Garner, NC
02.2023 - Current
  • Picks orders based on daily customer demand in a fast, efficient, and safe manner
  • Monitors product quality frequently.
  • Maintains a clean and sanitary work area
  • With strong time management skills, ensures that other pickers on the floor are supplied with the necessary amount of totes as well as keeping the highways clean of any obstructions or debris.

OUTBOUND PROBLEMSOLVE PROCESS GUIDE/ DWELL LEAD

Amazon
Garner, NC
09.2020 - 08.2022
  • Made escalations to Central OB Problem Solve and Leadership Team to resolve reoccurring issues with inventory, to reduce risk of CPT Misses.
  • Accepted and implemented coaching and feedback to achieve individual and team performance goals
  • Analyzed data and developed written reports and summaries for PA's and Area Managers.
  • Provided guidance to team members on best practices for processes.
  • Tracked missing shipments throughout the facility to assist in the flow of inventory.
  • Identified areas of process improvement and recommended solutions.

LEARNING AMBASSADOR

Amazon
Garner, NC
09.2020 - 03.2021
  • Was Instrumental in the training and development of new hires for the Amazon corporation
  • Helped promote and support company health and safety policy practices and procedures for RDU1 during the Covid 19 Pandemic
  • Worked closely with all level’s leadership of all levels for associate performance and milestones as well as being a beacon of example to my peers and trainees
  • Leveraged problem solve experience tracking associate quality and delivering quality constructive feedback for associate improvement.

Education

High School Diploma -

CURRITUCK COUNTY HIGH
Barco, NC
01.2010

Skills

  • Microsoft Excel
  • Microsoft Word
  • Rainbow
  • Rodeo
  • FC Research
  • Pops
  • FCLM Portal
  • Command Center
  • Atlas
  • Kibana
  • MMA
  • Mastermind

Timeline

ICQA/ AMNESTY

Amazon
08.2023 - Current

PCF PICKER/ TOTE RUNNER

Amazon
02.2023 - Current

OUTBOUND PROBLEMSOLVE PROCESS GUIDE/ DWELL LEAD

Amazon
09.2020 - 08.2022

LEARNING AMBASSADOR

Amazon
09.2020 - 03.2021

High School Diploma -

CURRITUCK COUNTY HIGH

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Norton Shane