Noah Mosley
Lima,OH
Summary
Driven insurance professional, prepared to bring extensive experience in claims analysis and resolution. Proven track record in handling intricate cases with precision and ensuring fair settlements. Valued team player with focus on results, known for adaptability and reliability. Developed skills in high-pressure environments, excelling in conflict resolution and decision-making. Demonstrates ability to analyze complex situations and provide clear, fair outcomes. Seeking to transition into a new role, leveraging the strong analytical and problem-solving skills learned throughout my career.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inside Catastrophe Claim Adjuster
Liberty Mutual Insurance
02.2024 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Contributed to team success by participating in regular training sessions, sharing best practices, and mentoring new adjusters.
- Examined claims forms and other records to determine insurance coverage.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
- Analyzed information gathered by investigations to report findings and recommendations.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both the company and policyholders.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
- Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
- Participated in ongoing professional development opportunities to maintain current knowledge of insurance laws, regulations, and best practices within the field of claims adjustment.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
- Reduced backlogs of pending claims using effective time-management strategies such as prioritizing tasks based on urgency or complexity levels.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
Field Claim Resolution Specialist II
Liberty Mutual
07.2023 - 02.2024
- Make and maintain a connection with the customer by understanding and meeting their needs; serve customers with empathy; and follow up to ensure that customer needs have been met
- Document a claim file with notes, evaluations and decision making process
- Investigate, review, determine and verify basic and moderately complex coverage/policy information
- Interpret and apply all state and storm issues
- Review supplements and facilitate the proper team for adjustment
- Negotiate and settle claims in accordance with business unit best practices
- Inspect and estimate water damage, hail/wind damage and smoke fire damage to a dwelling
- Provide immediate assistance in the field following major disasters
- Responsible for making decisions in high-stress, high-demand situations in the best interest of the customers
Property Manager
Mid Ohio Development Company
10.2022 - 07.2023
- Established leader/manager throughout the apartment community
- Managing a small staff of 4 staff members
- Provide onsite excellent customer service
- Assist in areas needed of assistance
- Problem solve many difficult tasks
- Diffuse tension situations among residents and staff
- Schedule with outside vendors to complete necessary work for apartment turns
- Attend weekly meetings and prepare month end reporting
Sales Representative
Deitemeyer Brother Roofing and Construction
03.2022 - 10.2022
- Conduct exterior roofing, siding, window, and door inspections at customers homes and access
- Provide customers with a complete estimate with necessary scope needed to complete repairs/replacement
- Perform excellent customer service to all customers in need of services
- Participate in weekly meetings to discuss financial goals within the company to drive business success
Education
Bachelor of Science - Education
Bowling Green State University
Bowling Green, OH12.2021
Skills
- Well versed in Symbility
- Familiar with Lumen and Navigator
- Excellent Customer Service Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Property valuation
- Critical thinking
- Decision-making
- Claims processing
- Active listening
- Risk assessment
- Advanced computer skills
- Data analysis
- Advanced oral and written communication skills
Certification
Florida Adjuster License, #G021905
Timeline
Inside Catastrophe Claim Adjuster
Liberty Mutual Insurance
02.2024 - Current
Field Claim Resolution Specialist II
Liberty Mutual
07.2023 - 02.2024
Property Manager
Mid Ohio Development Company
10.2022 - 07.2023
Sales Representative
Deitemeyer Brother Roofing and Construction
03.2022 - 10.2022
Bachelor of Science - Education
Bowling Green State University
Florida Adjuster License, #G021905
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