Noah Otero
Elizabeth,NJ
Summary
Offering strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environment. Brings ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in the workplace
Overview
5
5
years of professional experience
Work History
FoodRunner/Server
Blue Sunday Bar & Grill
Linden, NJ
01.2025 - 07.2025
- Delivered food promptly to tables, ensuring accurate orders.
- Communicated with servers to clarify special requests or modifications.
- Monitored inventory levels of plates, utensils, and condiments for timely restocking.
- Supported training of new food runners on service protocols and best practices.
- Addressed customer inquiries about menu items with professionalism and courtesy.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Responded promptly to customer inquiries and requests for additional items or services.
To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - 06.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
Server
El Lechon De Negron
08.2020 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Computer Science
Rutgers University
Newark, NJ05-2027
Skills
- Teamwork and collaboration
- Restaurant etiquette
- Hospitality service expertise
- Quick learner
- Problem-solving
- Attention to detail
- Multitasking
- Motivated team player
- Employee training
Languages
Spanish
Native/ Bilingual
Timeline
FoodRunner/Server
Blue Sunday Bar & Grill
01.2025 - 07.2025
To-Go Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - 06.2024
Server
El Lechon De Negron
08.2020 - 04.2023
Bachelor of Science - Computer Science
Rutgers University
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