Sales professional with experience in automotive, finance, mortgage, construction, and customer service. Skilled in CRM management, client relations, and delivering high-performance results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Specialist
Michael's Toyota of Bellevue
10.2024 - Current
Represent the #1 Toyota dealership in the Pacific Northwest for sales volume, efficiency, and gross profit a multi-time President’s Award winner recognized for excellence in sales satisfaction, service, market share, delivery, and employee training.
Leverage our advanced CRM systems and AI-powered tools to manage client relationships, analyze sales data, and improve communication efficiency across all customer touchpoints
Utilize Toyota’s Dealer Daily tools for precise inventory management, vehicle tracking, and real-time product availability to support a seamless sales process
Guide customers through the full sales and leasing cycle, providing expert product knowledge, transparent financing options, and a premium customer service experience
Assistant Loan Officer
NFM Lending
04.2022 - 08.2022
Assisted clients with loan applications, ensuring accurate documentation and compliance with lending policies.
Evaluated credit reports to determine borrower eligibility and risk assessment for mortgage loans.
Communicated effectively with clients regarding loan status and provided updates throughout the process.
Streamlined documentation processes, enhancing efficiency in loan processing workflows with underwriters.
Customer Service Representative
The Home Depot
05.2021 - 08.2022
Expertise in the process of measuring techs, carpet installers, Home Solutions installers, and HDMS services, so that the customer sale-to-install procedure can run efficiently
Routinely exceeded weekly and quarterly sales goals concerning survey inquiries, credit card openings, leads, and customer satisfaction.
Warehouse Coordinator
A.J. Hanson & Co.
05.2019 - 09.2019
Processed orders from top construction distribution accounts in Washington, shipping them out with accuracy utilizing the inventory management and CRM systems
Handled digital and in-person accounts communicating with customers to meet their needs and foster client relationships
Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
Education
Bachelor of Arts - Strategic Communication and Advertising
Washington State University
Pullman, WA
05.2024
Skills
Project Management
Team collaboration
Public Speaking
Analytics
Leadership
Communication
Customer service and care
Upselling and cross selling
Client relations
Certification
Brian Klemmer Wildcard Leadership Award and Personal Mastery Graduate
Google Analytics Certification
Timeline
Sales Specialist
Michael's Toyota of Bellevue
10.2024 - Current
Assistant Loan Officer
NFM Lending
04.2022 - 08.2022
Customer Service Representative
The Home Depot
05.2021 - 08.2022
Warehouse Coordinator
A.J. Hanson & Co.
05.2019 - 09.2019
Bachelor of Arts - Strategic Communication and Advertising
Washington State University
Campus Involvement
Crimson Creative - Marketing and consulting firm for WSU where only 20 applicants are accepted. Worked for 14 total companies through this program ex: Capstone Financial, Badlands Precision, Virus Snowboards, Capstone Fund 5, Beyond Clothing
National Student Advertising Competition (NSAC) - Premier college advertising competition where over 2,000 students compete. Completed extensive research and created a strategic advertising, marketing, and media campaign for the company Tide
Sales Club Member - Developed key skills in sales strategy, negotiation, and relationship-building through hands-on workshops, industry guest speakers, and competitive sales events.
Leadership Experience with Fraternity - Sigma Alpha Epsilon