Noah Ports
Cassandra,PA
Summary
In my role as the 988 Team Lead I have helped trained and mentor current employees. I ensure quality ensurance by helping review documentation and helping making processes more efficient. During my time at College I gathered experience developing and completing research projects, being an SI leader to help ensure student success, and being an active member in the community.
Overview
4
4
years of professional experience
Work History
Crisis Intervention Specialist- Team Lead
Center For Community Resources
08.2022 - Current
- Trained new team members which included relaying information on company procedures and safety requirements, training for providing tele-assessments
- Reviewed documentation to ensure quality
- Offered multiple services such as phone-based assessments, support, referrals to local resources, and de-escalating situations.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals.
- Built strong relationships between team members through positive attitudes and attentive responses.
- Developing professional and trusting relationships with clients through active listening and compassionate care.
- Assisting management team in planning and development of services.
- Direct supervisors include
- Program Manager: James Redmond
- 988 Crisis & Text/Chat Supervisor: Stephanie Koon
Student Resident Assistant
Mount Aloysius College
08.2020 - 05.2022
- Promoted a positive living environment by organizing and leading over 10 community-building events for residents including a fundraiser for Childhood Cancer Awareness Month, Co-hosted a dialogue about Diversity with Professor Elizabeth Mansley.
- Assisted Resident Director in planning and executing educational programming to foster personal development among students including hosting an event to teach students how to successfully give an elevator pitch.
- Enhanced resident satisfaction by addressing and resolving conflicts effectively through mediation techniques.
- Heavy focus on Residents Mental health and assisting them get in contact with resources if necessary.
Education
Bachelor of Arts - Psychology
Mount Aloysius College
Cresson, PA 2022
Skills
- Providing Psychological assessments
- Completing safety plans and other necessary assessments
- Experience with detail-oriented documentation, writing, and verbal communication
- Providing proper interventions based on needs of client
- Reviewing documentation to ensure quality of services
- Proficient computer skills including experience with data analysis software such as SPSS
- Data collection, data analysis, and recruitment of participants for research studies
- Data entry
- Training facilitation
- Teamwork and collaboration
Experience
Independent Research Study
January 2021-May 2021
- Completed an independent research study with my Professor Dr. Laura Lansing at Mount Aloysius College
- Research was focused on "The Effects of Race and Similarities on the Perceived Likelihood of Two Individuals
Becoming Friends." - Recruited 80+ participants
- Designed an online study to help protect the health and safety of students.
- Completed the data collection and analysis using Excel and SPSS
- Completed a Presentation that was open to the Mount Aloysius Community.
Internship- Mount Aloysius College Communications and Marketing Department
January 2022- May 2022
- Was involved in the initial process of a new marketing brand for Mount Aloysius College, "Unmatched Support"
- Collected data through a variety of formats such as reviewing old surveys used by a multitude of departments and analyzing the effectiveness of participation.
- Conducted interviews with students at Mount Aloysius College discussing their experience and the support they received
- Analyzed the data and discussed the results with my direct supervisor to discuss next steps.
- Also helped with a variety of tasks utilizing different software programs such as Publisher, Photoshop, and Adobe Premier.
Timeline
Crisis Intervention Specialist- Team Lead
Center For Community Resources
08.2022 - Current
Student Resident Assistant
Mount Aloysius College
08.2020 - 05.2022
Bachelor of Arts - Psychology
Mount Aloysius College
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