Noah Pugliano
San Diego,CA
Summary
Luxury hotel professional with a BS in Tourism Development and Management, specializing in resort and hotel leadership. Passionate about delivering exceptional guest experiences and driving operational excellence.
Overview
2
2
years of professional experience
Work History
Asst. Front Office Manager/Hotel Services Manager
InterContinental San Diego
06.2024 - Current
- Managed a team of 25 Front Office, Bell and Concierge staff at a 400-room luxury hotel
- Acted as point of contact for vendor collaboration for contracted services.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Trained new-hires on Opera procedures to better service customers.
- Created training modules in partnership with HR for new hires.
- Drafted employee work schedules to fill coverage gaps.
- Completed monthly and quarterly Upsell reports for senior management.
Front Office Supervisor
Kimpton Alma Hotel
08.2023 - Current
- Supervised a team of 15 front office staff, ensuring smooth daily operations for a 211-room boutique luxury hotel
- Coordinated special requests during peak periods
- Resolved guest complaints promptly
- Collaborated with housekeeping to maintain high cleanliness standards and room readiness
- Optimized room occupancy through strategic planning
Front Office Supervisor
Kimpton Palomar Hotel
04.2023 - 07.2023
- Supervised daily operations for a 242-room boutique luxury hotel, and a team of 10 front office staff
- Implemented training initiatives to enhance staff performance
- Acted as a point of contact for VIP guests, fulfilling special requests and preferences
- Coordinated with Sales team to assign group blocks and bookings accordingly
- Contributed to revenue generation through upselling and cross-selling initiatives
- Orchestrated guest check-in and check-out procedures for optimal efficiency
Front Desk Agent
Kimpton Palomar Hotel
11.2022 - 04.2023
- Welcomed guests and facilitated smooth check-in and check-out procedures
- Handled cash and credit card transactions with precision and integrity
- Contributed to a positive guest experience through attentive and personalized service
- Assisted in resolving guest issues and complaints to ensure satisfaction
- Processed reservations, cancellations, and modifications accurately
Education
Bachelor's degree - Tourism Development and Management (Resort & Hotel Leadership)
Arizona State University
Phoenix, AZ05.2023
Associate's degree - Business Administration and Management, General
Moorpark College
Los Angeles08.2020
Skills
- Microsoft (Excel, Office, Word)
- Opera Reservation System
- Kipsu
- HotSOS
- Social Networking
- DocMX
- Quore
- Rex
Academic Involvement
Greek Life
08/2020 - 05/2023
Sigma Tau Gamma Fraternity
Recruitment Chair
08/2020 - 05/2023
Executive position for Sigma Tau Gamma Fraternity
Find Me Online
Noah Pugliano
Timeline
Asst. Front Office Manager/Hotel Services Manager
InterContinental San Diego
06.2024 - Current
Front Office Supervisor
Kimpton Alma Hotel
08.2023 - Current
Front Office Supervisor
Kimpton Palomar Hotel
04.2023 - 07.2023
Front Desk Agent
Kimpton Palomar Hotel
11.2022 - 04.2023
Bachelor's degree - Tourism Development and Management (Resort & Hotel Leadership)
Arizona State University
Associate's degree - Business Administration and Management, General
Moorpark College
Similar Profiles
Emma CarinoEmma Carino
Director of Rooms at InterContinental San Diego – an IHG HotelDirector of Rooms at InterContinental San Diego – an IHG Hotel
Isabel BiddlecomIsabel Biddlecom
Registered Nurse at San Diego PACE San YsidroRegistered Nurse at San Diego PACE San Ysidro
Benjamin Trejo JrBenjamin Trejo Jr
Executive Steward at Intercontinental San Antonio RiverwalkExecutive Steward at Intercontinental San Antonio Riverwalk
Julie AlsobrookJulie Alsobrook
Appointment Center Agent at Kaiser PermanenteAppointment Center Agent at Kaiser Permanente
ALAN HOODALAN HOOD
Security Officer at A1-AlloysSecurity Officer at A1-Alloys