Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
Work History
Store Manager
BlueWave Express
Houston, TX
02.2019 - Current
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Strengthened work flow productivity by hiring, managing and developing top talent.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Ensured compliance with safety regulations and company policies.
Managed inventory tracking and physical inventory counts to minimize loss.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Conducted daily store operations, including opening and closing procedures and cash handling.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Created effective business plans to focus strategic decisions on long-term objectives.
Established store tactics and strategies to achieve operational performance and sales goals.
Trained and mentored associates to teach daily tasks and procedures.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Updated POS system with new products and promotional offers.
Maintained accurate records of employee performance reviews.
Resolved customer complaints in a timely manner.
Recognized by management for providing exceptional customer service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Completed day-to-day duties accurately and efficiently.
Early Morning Stocker
Target
Katy, TX
12.2018 - 05.2019
Assisted customers in locating items throughout the store.
Identified misplaced products on shelves and returned to correct spot locations to keep floor organized and presentable.
Packaged items with appropriate materials to prevent damage during shipping.
Inspected all incoming shipments for accuracy against purchase orders and invoices.
Organized stockroom according to company guidelines.
Provided customer service support by answering questions about products or services offered by the store.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Removed product from boxes and placed on shelves according to merchandising guidelines.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Assisted with backroom organization by replacing products, fixtures and other equipment.
Followed safety protocols when stocking merchandise on high shelving units.
Unloaded delivery trucks and stocked shelves with incoming merchandise.
Placed products on conveyors for final wrapping and shipment.
Picked up boxes and related trash from sales floor.
Packed and unpacked items, checking breakables before stocking on shelves.
Housekeeper
Oakmont Rehabilitation and Wellness
Katy, TX
07.2018 - 03.2019
Returned rooms to occupant-ready status to satisfy future guests.
Observed proper use of chemicals when cleaning various surfaces.
Maintained a clean linen closet by folding sheets neatly on shelves.
Inspected guest rooms after cleaning to ensure they were presentable.
Reported any maintenance issues or damage to supervisors immediately.
Monitored cleanliness of lobby, swimming pool and other common areas.
Requested maintenance orders to fix non-working equipment and address room damage.
Sorted and counted linens and organized in storage areas.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Waxed and polished wood furnishings to restore faded appearance.
Changed bed linens and towels, tidied up rooms.
Followed safety procedures when handling hazardous materials.
Interacted pleasantly with clients and guests when performing daily duties.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Used cleaning chemicals following proper guidelines.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Swept and damp-mopped private stairways and hallways.
Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Understood and followed oral and written directions.
Worked with cross-functional teams to achieve goals.
Assisted with customer requests and answered questions to improve satisfaction.
Grocery Clerk
Kroger
Richmond, TX
09.2017 - 04.2018
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Processed customer orders and payments with POS system or cash register.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Adhered to all safety regulations while operating equipment such as forklifts or pallet jacks.
Set up displays for seasonal promotions or events in accordance with company guidelines.
Maintained current knowledge of store promotions to highlight sales to customers.
Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
Scanned items and checked pricing on cash register for accuracy.
Welcomed customers, offering assistance to help find store items.
Cleaned shelves and restocked with new inventory when products stock ran low.
Utilized knowledge of store layout to direct customers towards desired items quickly.
Offered customers carry-out service at completion of transaction.
Education
High School Diploma -
Byron P Steele Ii High School
Schertz, TX
05-2017
Skills
Project Management
Risk Management
Retail Inventory Management
Shift Scheduling
Team Development
Store Operations Oversight
Promotional Planning
Operations Management
Operational Budgeting
POS Systems
Talent Recruitment
Customer Service Management
Employee Training
Culture Development
Strategic Thinker
Reliable
Affiliations
I love helping those in need. I frequently help homeless and give back to my community.
Exercising and staying in shape is a daily routine i prioritize.
Spending time with family and taking care of personal pets.