Noah Ryan
Jordan,MN
Summary
Results-driven leader with a proven ability to build rapport, inspire teams, and solve problems creatively. Skilled in fostering meaningful connections and cultivating long-term relationships. Eager to take on new challenges and drive success through strategic thinking and collaboration. Holds a Bachelor of Science in Marketing with a focus on Marketing Management from Metropolitan State University.
Overview
12
12
years of professional experience
Work History
Account Representative Supervisor
RahrBSG
10.2021 - Current
- Company Overview: Rahr Malting
- Develop and enforce customer service standards, policies, and procedures with a focus on driving sales growth
- Lead, motivate, and coach a high-performing team of account representatives to execute commercial strategies and achieve long-term goals, identifying upselling opportunities and proactively reviewing customer accounts
- Build and maintain a best-in-class customer service organization through collaboration with internal and external stakeholders
- Partner with cross-functional departments to ensure consistent delivery of excellent service
- Work with leadership to establish KPIs, sales metrics, and upselling targets to drive performance and align with company goals
- Manage resources, prioritize tasks, and resolve complex customer issues effectively
- Create and implement training and development plans to ensure account representatives meet product knowledge and customer service expectations
- Address and resolve employee performance issues, driving improvements within the team
- Conduct audits and outbound customer calls to assess service quality, implement corrective actions, and enhance overall service delivery
- Provide ongoing feedback, recognition, and development opportunities to maintain high levels of team satisfaction and productivity
- Resolve post-order issues such as pricing discrepancies, credit holds, and special delivery requests
- Assist with daily order entry, ensuring timely and accurate processing
- Train new and current account representatives to ensure consistent skill development
- Continuously expand product knowledge and understanding of beverage production
- Serve as a professional company advocate with internal and external stakeholders
- Perform additional duties as needed to support customer service and sales objectives
- Rahr Malting
Craft Brewing - CSR – Atlantic Region
RahrBSG
03.2015 - 10.2021
- Processed customer orders using Citrix, SAGE, and Microsoft AX
- Coordinated pickups and deliveries with freight carriers
- Collaborated with regional warehouse admins to ensure order completion
- Resolved customer inquiries and issues promptly
- Generated reports on order errors and daily order totals
- Onboarded new customer accounts, collecting licensing and payment details
- Managed financial accounts, processed adjustments, and updated shipping information
- Handled account credits, fees, and invoicing
- Processed payments via credit card/check using Pay Everywhere and Persolvent
- Utilized Salesforce for tracking and managing sales
- Assisted in understanding product guides and promoting sales
- Partnered with regional sales reps to drive product and hop sales
- Managed hop contract transfers
Marketing Coordinator
RahrBSG
11.2019 - 06.2020
- Organized and managed events across all BSG divisions (Craft, Wine, Distilling, Homebrewing)
- Collaborated with internal sales and supplier teams to create tailored strategies for market segments
- Coordinated event logistics, including registration, shipments, setup/breakdown, and speaker/presenter coordination
- Packaged and shipped event materials and fulfilled print material requests
- Assisted in creating and curating social media content
- Designed weekly memes for social media posts
- Developed marketing strategies with suppliers to boost sales via social media
- Supported the launch and development of BSG Webinars
- Co-hosted webinars using Zoom, scheduled speakers, and created content flowcharts
- Processed custom sample requests for customers and sales teams
- Managed the shipment of product guides, welcome kits, and promotional materials
- Maintained inventory of promotional items and collaborated with warehouse management for timely fulfillment
CSR Lead/ Loan Specialist
Paragon Bank
11.2013 - 03.2015
- Led teller window and CSR functions
- Processed loan application data and maintained loan files
- Set up internet and mobile banking for customers, monitored mobile deposits for accuracy
- Organized annual Thanksgiving dinner and bingo events for customers
Marketing and Grant Writing
Anach Cooperative
12.2012 - 11.2013
- Managed social media, graphic design (banners, fliers, promotional materials), and branding
- Secured grants including Southwest Region Sustainable Development Partnership and USDA Small Socially-Disadvantaged Producer Grant
- Developed business and marketing plans, conducted market research, and planned community events
- Qualified for the Minnesota Cup Social Entrepreneur Division Top 10 (2013)
Marketing Assistant
Mid-America Festivals
06.2012 - 08.2013
- Coordinated trade advertising with print and broadcast media, including ad production and renewing/generating new accounts
- Collaborated with festival promotions and event planning teams on giveaways, promotional materials, secondary events, radio interviews, and pre-season promotions
- Organized publicity events (parades, press parties, character appearances) and festival special events such as Highland Games, wine auctions, and radio promotions
- Prepared marketing materials including press kits, newsletters, and media kits
- Contacted media outlets and assisted with press releases and social media campaigns
- Managed media and incentive trade communications (50-60 calls per day), maintained marketing databases, and performed follow-up calls
Education
Bachelors - Marketing
Metropolitan State University
St. Paul, MN04.2012
Associate Arts Degree -
South Central College
Mankato, MN05.2008
Skills
- Microsoft Dynamics (AX, Finance Operations)
- Ring Central
- Power BI
- Salesforce
- ADP
- Microsoft 365
- Asana
- TMS
References
- Abi Connor, 612-232-8595
- Nathaniel Siats, 651-491-7220
- Tara Coy, 651-955-8741
Timeline
Account Representative Supervisor
RahrBSG
10.2021 - Current
Marketing Coordinator
RahrBSG
11.2019 - 06.2020
Craft Brewing - CSR – Atlantic Region
RahrBSG
03.2015 - 10.2021
CSR Lead/ Loan Specialist
Paragon Bank
11.2013 - 03.2015
Marketing and Grant Writing
Anach Cooperative
12.2012 - 11.2013
Marketing Assistant
Mid-America Festivals
06.2012 - 08.2013
Associate Arts Degree -
South Central College
Bachelors - Marketing
Metropolitan State University
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