Noah Sikora
Waterford,WI
Summary
Offering solid foundation in technical principles and commitment to learning and growth in field. Conducts work with focus on understanding technical procedures and applying practical skills in diagnostics and maintenance. Ready to use and develop hands-on abilities and technical acumen at Microsoft as a Datacenter Technician.
Overview
4
4
years of professional experience
1
1
Certification
Work History
L3 Datacenter Technician
Microsoft (TEKsystems)
12.2025 - Current
- Serve as a senior technical escalation point for complex hardware, cabling, and network issues.
- Perform advanced break/fix operations on servers, network devices, and rack-level infrastructure with minimal supervision.
- Lead troubleshooting and root cause analysis for recurring or high-impact incidents, coordinating with engineering and cross-functional teams as needed.
- Validate and remediate fiber and copper connectivity issues, including port mapping, polarity verification, and link health validation.
- Review, validate, and improve work performed by junior technicians, providing technical guidance and mentorship.
- Ensure accurate documentation of work performed, including ticket updates, cable maps, and asset records in enterprise systems.
- Maintain high standards of cable management, labeling, and physical organization within racks and rows.
- Worked with high-speed networking (100G/400G optics, MPO/MMC cabling, QSFP modules)
- Used enterprise tooling for ticketing, asset management, and operational reporting (e.g., DCC, GDCO, Power BI).
- Contributed to training, documentation, or process standardization efforts across multiple datacenter sites.
- Collaborated with team members to streamline troubleshooting processes and improve efficiency.
- Documented technical procedures, enhancing knowledge sharing among team members.
Technical Support Analyst
Northwestern Mutual (Infosys)
Franklin, WI
10.2025 - 12.2025
Technical Support Analyst
Northwestern Mutual (Tier 4 Group)
03.2025 - 10.2025
- Resolved technical issues for end-users, ensuring timely and effective solutions.
- Provided support for software applications, enhancing user experience and satisfaction.
- Documented troubleshooting processes, improving knowledge base for future reference.
- Collaborated with cross-functional teams to identify and address system vulnerabilities.
- Conducted training sessions for staff on new technologies and best practices.
- Developed user guides and documentation, streamlining onboarding processes for new employees.
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
IT Support Specialist
Milwaukee Public Schools (AE Business Solutions)
09.2023 - 03.2025
- Triaged and repaired thousands of student and staff devices.
- Managed hundreds of Windows endpoints, including imaging through and deployment.
- Performed network troubleshooting, working with switches for port activation.
- Worked in a small team deployed supporting on-site IT at over one hundred different locations.
- Tasked with training team of contractors on best practices and procedures.
Internship - Information Technology Technician
Kenosha County Joint Services (COMSYS)
05.2022 - 08.2022
- Managed user accounts and access across multiple departments.
- Diagnosed and resolved problems with software or hardware issues.
- Refined and improved existing documentation on software, increasing workplace efficiency.
- Analyzed and recommended server and endpoint upgrades based on future rollouts.
- Deployed hardware and software upgrades to user devices for improved productivity.
Education
Bachelor of Science - Computer Science
University of Wisconsin Green-Bay
Green Bay, Wisconsin05-2023
Skills
- Java C Python C HTML SQL
- Programming IDEs (Visual Studio, Eclipse, etc)
- GitHub
- Enterprise level virtualization (VMware and M365 machines)
- Active Directory, GPO, SCCM
- Various ticketing systems (GDCO, ServiceNow, Zendesk etc)
Websites
Certification
- CCNA - Currently studying
Timeline
L3 Datacenter Technician
Microsoft (TEKsystems)
12.2025 - Current
Technical Support Analyst
Northwestern Mutual (Infosys)
10.2025 - 12.2025
Technical Support Analyst
Northwestern Mutual (Tier 4 Group)
03.2025 - 10.2025
IT Support Specialist
Milwaukee Public Schools (AE Business Solutions)
09.2023 - 03.2025
Internship - Information Technology Technician
Kenosha County Joint Services (COMSYS)
05.2022 - 08.2022
Bachelor of Science - Computer Science
University of Wisconsin Green-Bay