Noah Smith
Colorado Springs,CO
Summary
Accomplished System Administrator with a proven track record in the United States Space Force, enhancing system reliability and security through strategic upgrades and patch management. Expert in server maintenance and virtualization technologies, coupled with exceptional problem-solving abilities, led to significant improvements in IT governance processes. Demonstrates a strong ability to translate technical solutions into tangible results, ensuring optimal system performance and user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator
United States Space Force
05.2023 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Completed reports detailing network and systems performance and downtime issues.
- Provisioned new software and hardware for use, following established security policies.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved hardware and software issues.
- Implemented and maintained virtual private networks.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Maintained current software licenses for servers.
- Troubleshot network problems and escalated problems to vendor.
- Assisted IT staff on troubleshooting issues and closing calls.
- Performed day-to-day LAN administration, maintenance, and support.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
Network Operations Technician
United States Space Force
01.2022 - 05.2023
- Troubleshot hardware and software to determine and rectify network problems.
- Installed cabling and telephone systems for data communications networks.
- Assigned application access, security roles and permissions.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Performed system patches, service packs, hot fixes and new security configurations.
- Dressed and installed fiber cabling and hardware.
- Configured and maintained network backup and recovery procedures.
- Installed patches and performed backups, system builds and image updates.
- Performed necessary maintenance to support network availability.
- Configured, monitored and maintained email applications and virus protection software.
- Supported users both local and by phone with problem resolution and education.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT01.2026
Bachelor of Science - Information Technology
University of The Cumberlands
Williamsburg, KY12.2023
Skills
- Technical solution development
- Server Management
- Software change management
- Helpdesk operations
- Virtualization Technologies
- File system administration
- Project Coordination
- Patch management
- Workstation and server troubleshooting
- Server maintenance
- Program installations
- Incident Management
- Configuration Management
- System Upgrades
Certification
CompTIA Security+
ETA International - Standalone Fiber Optics Installer
Timeline
System Administrator
United States Space Force
05.2023 - Current
Network Operations Technician
United States Space Force
01.2022 - 05.2023
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Information Technology
University of The Cumberlands
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