Noah Smith
Nashville,US
Summary
Dedicated hospitality professional with a proven track record of delivering exceptional guest experiences and enhancing customer satisfaction. Expertise in customer service, conflict resolution, and multitasking within fast-paced environments ensures seamless operations and high satisfaction levels. A strong focus on teamwork and adaptability contributes to reliable performance and effective communication, fostering a positive atmosphere. Renowned for reliability, excellent communication skills, and a consistently positive attitude that elevates team morale and guest interactions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server/Food Runner
Jonathans Grille
07.2024 - Current
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Provided assistance with clearing plates from tables after meals were completed.
- Assisted servers in setting up tables for guests.
- Assisted in training new staff members on restaurant operations and procedures.
- Checked all dishes before delivering them to ensure quality standards were met.
- Restocked bar items such as beer taps, wine bottles, liquor bottles and garnishes.
- Greeted and welcomed customers as they arrived at the restaurant.
Online English Instructor
YiYi English
10.2023 - Current
- Created engaging activities and lesson plans to motivate students to learn English.
- Provided individualized instruction and feedback to ensure student understanding of concepts.
- Encouraged students to ask questions for better comprehension of topics.
- Monitored student progress in real-time during online classes.
- Facilitated group discussions among students to promote critical thinking skills.
- Provided additional resources such as books, websites, articles. for independent study.
- Created an inclusive environment where all students felt comfortable expressing themselves in English.
- Adapted teaching strategies to different student learning styles and skill levels.
- Reviewed student work and provided constructive feedback for improvement.
- Made difficult concepts understandable to students.
- Incorporated reading strategies to inspire confidence and demonstrate fluent reading skills.
- Taught English classes to students of various levels.
- Worked with students individually to address areas of concern.
Philosophy Tutor
Freelance-writers
09.2023 - Current
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Assisted students in developing effective study habits and strategies for success in school.
- Encouraged students to ask questions about topics they did not understand.
- Facilitated small-group discussions to increase comprehension of course material.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Though this was not an official position with a company, classmates would ask for a few extra hours of my time throughout the week, during which I helped them grasp concepts that were being discussed in class. I thoroughly enjoyed mentoring students in topics that I loved studying, and I was able to pick up quickly. Instructing students on philosophical concepts led me to teaching English, and I've enjoyed that as well. I believe tutoring in philosophy was a great way to get a feel for what teaching is like.
Package Handler
UPS
07.2022 - Current
- Loaded and unloaded delivery trucks
- Picked up multiple 10-hour and 12-hour shifts so no stranger to long hours
- Had a couple short ride alongs with delivery drivers so I was able to see how a delivery route works, to an extent
- Trained, coached and supervised new staff members
Event coordinator
07.2017 - Current
- Occasionally help friends/local artists who've owned a small label/collective based in Nashville for a few years now
- Oversee venue availability, artist outreach and booking, social media promotion and event planning, and generate ticket sales personally
- Oversaw the administrative aspects of event planning, such as contract signing, fee collection, event booking, and promotion
- Coordinated schedules and timelines for all events
Server/Food Runner
Buffalo Wild Wings
11.2023 - 07.2024
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
Appointment setter/salesmen
Symmetry Financial Group
12.2021 - 04.2022
- Acted as the initial point of contact for potential clients and scheduled meetings with sales representatives
- Received [Number] inbound calls and made [Number] outbound calls on a daily basis to introduce customers to the products and services available
- Scheduled [Number] potential customers for consultations
- Scheduled and confirmed [Job Title] appointments and meetings
- Took calls and responded to questions from potential customers
- Schedule qualified sales appointments for sales representatives to follow up on
- Documented office activities and entered daily data into computer systems
Salesmen
Nissan
09.2021 - 11.2021
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of information and entered information into databases
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Negotiated contracts and prices with clients to exceed sales goals
Cashier
Fox's Donut Den
05.2013 - 09.2021
- Oversaw customer transactions
- Regularly stocked shelves and cleaned display cases hourly
- Trained new employees
- Examined and inspected items and reported any damage to supervisor
Team leader
Sears Hometown Store
04.2018 - 06.2018
- Delegated responsibilities for salesmen and schedules for installations and drivers on a daily basis, as well as being in sales and performing installations personally
- In regards to salesmen, reviewed their customer interactions for slip-ups and provided insight
- In regards to drivers, communicated daily stops and required updates in case of necessary installation rescheduling
- Could've kept the job longer, however the location closed
- Notified customers and employees of company promotions and limited-time offers
- Followed strict customer service, merchandising, and operational safety guidelines
- Kept an eye on the machines in order to assess their progress, make adjustments, and maintain the desired tension and speeds
Education
Bachelor of Arts - Philosophy
Nashville State Community College
Nashville, TNBachelor of Science - General Studies
Columbia State Community College
Franklin, TNSkills
- Reliable
- Personable
- Logging paperwork
- Conflict resolution
- Team oversight
- Online chat
- Student engagement
- Testing and grading
- English literature
- Effective communication
- Social psychology
- Progress assessments
- Grammatical correction
- Curriculum development
- Instructional planning
- TESL
- Grammar
- Assessment tools
- Assignment preparation
- Class lecturing
- Learning style assessment
- Online teaching
- Writing instruction
- Class evaluation
- Learning management systems
- Assignment grading
- Performance evaluation
- Project-based learning
- Critical thinking
- Cultural sensitivity
- Positive role model and mentor
- Motivating students
- Fluent in English
- Student records management
- Social-emotional learning
- Task prioritization
- Individual tutoring
- Constructive feedback
- Self motivated
- Table resetting
- Food inspection
- Daily specials memorization
- Team member support
- Hostess support
- Specials promotion
- Table bussing
- Positive guest interactions
- Order management
- Point of sale (POS) system operations
- Food station setup
- Calm demeanor
- Suggestive selling
- Strong work ethic
- Dining area maintenance
- Dish preparation
- Take-out service
- Supply restocking
- Beverage preparation
- Multitasking and organization
- Cash handling
- Server training
- Food running
- Price memorization
- Liquor, wine, and food service
- Food delivery
- High volume dining
- Menu presentation
- Customer service
- POS operation
- Safe food handling
- Allergy awareness
- Guest seating
- Guest engagement
- Hospitality service expertise
- Memory retention
Accomplishments
Nominated, and have since become a member, of The National Society Of Leadership And Success
Affiliations
As I've gotten older I've grown disinterested with constant television and social media. I've replaced large amounts of time on my phone or similar technology with reading. In certain ways I find reading necessary for me to perform tasks efficiently, as it stimulates my mind and helps me to zone in on current projects.
Certification
Licensed Insurance Agent
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Server/Food Runner
Jonathans Grille
07.2024 - Current
Server/Food Runner
Buffalo Wild Wings
11.2023 - 07.2024
Online English Instructor
YiYi English
10.2023 - Current
Philosophy Tutor
Freelance-writers
09.2023 - Current
Package Handler
UPS
07.2022 - Current
Appointment setter/salesmen
Symmetry Financial Group
12.2021 - 04.2022
Salesmen
Nissan
09.2021 - 11.2021
Team leader
Sears Hometown Store
04.2018 - 06.2018
Event coordinator
07.2017 - Current
Cashier
Fox's Donut Den
05.2013 - 09.2021
Bachelor of Science - General Studies
Columbia State Community College
Bachelor of Arts - Philosophy
Nashville State Community College