Noah Spern

• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Developed and implemented strategies to improve productivity and streamline processes

As the Manager of Insomnia Cookies, I have assumed a leadership role responsible for overseeing all aspects of the store's operations

My role is pivotal in ensuring the store's success, maintaining high-quality standards, and delivering exceptional customer experiences

In my short time with Insomnia Cookies, I have been asked to move up to new roles, including Regional Trainer, as a result of my initiative to take on an additional store in our region for two months

Both of my stores are among the highest ranked in our region, with my home store outperforming the company in customer satisfaction

Key Achievements and Responsibilities:

• Team Leadership and Development
• Operations Management
• Customer Service Excellence
• Visual Merchandising and Marketing
• Quality Control and Product Innovation
• Financial Management
• Health and Safety Compliance

• In my role as Cafe Manager, I am directly managing over a team of 20+ team members
• It is my responsibility to train my team on customer service interactions, food safety practices, and productivity
• I interact multiple times a week with the business owner, talking over goals, ideas, accomplishments, logistics, and future plans for the cafe and store

As Associate Team Leader, I was in charge of the financial, logistical, and practical operations of the bakery department at Whole Foods Market.

I performed managerial tasks on a daily basis, including:

• Hiring
• Training
• Inventory Counts
• Order Writing
• Financial Reporting.
• Food Safety and Temperature Logs.
• Maintaining Cleanliness and Food Safety.

Additionally, I worked alongside my team members to accomplish daily goals, and, through a scheduled review process, to coach and instruct on standards and work procedures where appropriate.

I was also responsible for conflict management with customers and team members, as well as delivering corrective paperwork to team members.

• I was responsible for maintaining the entire church grounds, with duties ranging from setting up rooms for events to cutting weeds and grass to detailed cleaning to minor maintenance tasks

• In an effort to diversify my experience, I worked as a shift supervisor at Tropical Smoothie Cafe as a summer job before going to college
• This position gave me new responsibilities, including assisting in interviewing and hiring practices, inventory management, and making off-site bank deposits

• My assistant manager position placed me in a position of leadership in the workplace for the first time
• I was entrusted with training, supervising, conflict resolution, and was given the opportunity to run the entire store on many occasions
• My leadership skills granted me this position and enabled me to perform well