Seasoned technician with over 3 years experience supporting the Air Force and improving its technology. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cyber Systems Operator
USAF
Joint Base Pearl Harbor-Hickam, HI
11.2019 - Current
Accountable Property Officer - Tracked hundreds of systems across multiple buildings
Led team of 12 personnel through asset management revamp discovering 625 untracked assets.
Averted 76 critical issues, by spearheading system update project.
Monitored networks and network devices to resolve technical problems quickly.
Resolved issues and escalated problems with knowledgeable support and quality service.
Maintained flexible schedule and responded to after-hours and weekend emergencies.
Implemented, developed and tested installation and update of file servers, print servers and application servers.
Diagnosed and executed resolution for network and server issues.
Standardized job tasks and trained junior team members on industry best practices and standards.
Made recommendations regarding information technology infrastructure overhauls.
Analyzed complex project server issues and worked on large enterprise and business-critical applications.
Backed up company data to distributed storage centers to avoid massive data loss
Patched software and installed new versions to eliminate security problems and protect data
Created VPN infrastructure and allowed for secure remote connections
Installed patches and performed backups, system builds and image updates