Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Noah Stevens

Summary

Friendly Help Desk Technician with 3 years experience in quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Core Support Technician

KnowBe4
09.2022 - Current
  • Collaborated with Product, Security, and DevOps teams to address and resolve issues using Zendesk, ensuring prioritization and timely resolution of tickets.
  • Implemented and managed SSO/SAML protocols across Azure/Okta and other IDPs, delivering comprehensive services including platform configuration and account management.
  • Managed Active Directory and SCIM configurations to streamline user provisioning.
  • Engaged in collaborative efforts with sales representatives and Customer Success Managers to present product demonstrations and conduct technical walkthroughs.
  • Tailored KnowBe4 systems to accommodate individual customer environments and requirements, thereby ensuring optimal functionality.
  • Worked with client security teams to whitelist their environments to ensure optimal product functionality/compatibility.

Front Desk Technician

Geek Squad
03.2022 - 08.2022
  • Managed the front-of-precinct counter and worked directly with customers to check in and diagnose their devices.
  • Led sessions with clients to walk them through device setup and how to get maximum usage of the product.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

IT Technician

Southwest Florida Water Management District
02.2022 - 08.2022
  • Performed hardware repairs, reinstalled software, imaged new machines, and managed the district's device stock/organization.
  • Collaborated with Security Team in reviewing and remediating any potential phishing threats found.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Associate of Applied Science - Computer Science

Pasco Hernando State College
Brooksville, FL
06-2027

Computer Systems & Information Technology - Information Technology

Withlacoochee Technical Institute
Inverness, FL
05.2021

High School Diploma -

Hernando Christian Academy
Brooksville, FL
05.2020

Skills

  • Network configuration
  • Repair skills
  • Troubleshooting
  • Technical support
  • Software installation
  • Ticket management
  • User training expertise
  • System maintenance

Certification

  • CompTIA A+
  • TestOut PC Pro

Accomplishments

  • Recipient of individual and departmental awards for providing stellar client service.
  • Trained technical support teams of more than 5 support specialists.
  • Contributed to the development of Customer Satisfaction training documentation.

Interests

  • Backpacking and Hiking
  • Gym Workouts
  • Outdoor Recreation
  • Baking

Timeline

Core Support Technician

KnowBe4
09.2022 - Current

Front Desk Technician

Geek Squad
03.2022 - 08.2022

IT Technician

Southwest Florida Water Management District
02.2022 - 08.2022

Associate of Applied Science - Computer Science

Pasco Hernando State College

Computer Systems & Information Technology - Information Technology

Withlacoochee Technical Institute

High School Diploma -

Hernando Christian Academy

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