· Supported lifeguards in emergency situations by calling for backup staff, law enforcement and paramedics.
· Remained calm and professional in stressful circumstances and effectively diffused tense situations.
· Evaluated individual and team business performance and identified opportunities for improvement.
· Resolved customer inquiries and complaints requiring management-level escalation.
· Assigned work and monitored performance of project personnel.
· Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
· Cleared ramps, stairs and shower platforms of sand and debris.
· Gathered trash and garbage off beach to dispose of in proper containers.
· Collected and stored umbrella and beach equipment at end of day.
· Patrolled beach to monitor guest activities and enforce rules and regulations.
· Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
· Cashiered with two cash registers at once in tandem to maximize customer flow.
· Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
· Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
· Monitored work areas for cleanliness and functionality and removed obstacles for safety.
· Assisted in navigating large loads to assigned areas.
· Handled packages safely while unloading and transporting.
· Unloaded parcels from truck with care to avoid damage.
· Scanned numerous packages per day to verify proper shipping information.
· Worked graveyard shift (3AM)
· Read and attached appropriate labels and tags to products and packages for identification purposes.
· Assisted sorters by loading trucks with assigned packages for routes.