Noah Sunga Sigua
Richmond,USA
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service. Delegation and time management are two notable skills I am able to demonstrate and utilize to drive work and productivity.
Overview
5
5
years of professional experience
Work History
Shift Lead
Peet's Coffee
Hercules
01.2022 - Current
- Served as a Shift Lead at Peet's Coffee, overseeing daily operations and ensuring smooth workflow during busy shifts.
- Supervised and supported baristas, delegated tasks, and maintained high standards of customer service and product quality.
- Handled cash management, opening and closing procedures, and resolved customer concerns efficiently.
- Trained new team members and reinforced company policies, safety standards, and drink accuracy.
- Collaborated with management to meet sales goals and maintain a positive, team-oriented work environment.
Barista
Starbucks
Pinole
10.2020 - 12.2021
- Worked as a barista at Starbucks, preparing high-quality beverages and food items in a fast-paced environment while upholding company standards.
- Provided friendly, personalized customer service to create a welcoming and inclusive café experience.
- Accurately handled cash and digital transactions using the POS system.
- Maintained a clean, organized workspace while following health and safety guidelines.
- Collaborated with team members to efficiently meet peak-hour demand.
Education
Associate of Arts - Graphic Design
Diablo Valley College
Pleasant Hill05.2025
Associate of Science - Business Administration
Contra Costa College
San Pablo12-2021
Skills
- Graphic Design
- Business Administration
- Team Leadership
- Customer service
- Time management
- Team collaboration
- Cash handling
- Training and development
- Guest service
- Inventory management
- Work delegation
- Coaching and mentoring
- Conflict management
- Multi-tasking
- Customer Service
- Training
Timeline
Shift Lead
Peet's Coffee
01.2022 - Current
Barista
Starbucks
10.2020 - 12.2021
Associate of Arts - Graphic Design
Diablo Valley College
Associate of Science - Business Administration
Contra Costa College