Noah Swoish
Rockford,MI
Summary
Seasoned customer service professional with nearly 7 years of experience, excelling in communication, problem-solving, and critical thinking. Proven ability to manage a team effectively and adapt skills across various industries, including and beyond the dining industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
manager
Culvers
Rockford, Michigan
10.2022 - Current
- Supervised and participated in day-to-day operations to provide quality service to clients and ensure standards are upheld.
- Trained and mentored staff on food safety and customer service protocols.
- Managed inventory in order to ensure success in daily sales while successfully maintaining product levels within acceptable levels.
- Oversaw preparation and service to ensure quality products end up in our customers' hands, while subpar products are disposed of properly.
- Resolved customer complaints quickly and efficiently to ensure guest satisfaction.
- Collaborated with team members to maintain a clean and safe work environment.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed daily closing tasks to make sure the restaurant was always clean and ready to go for the next day .
Shop Technician
Engineered heating and cooling
Rockford , MI
05.2021 - 08.2021
- Operated machinery to assemble and repair components efficiently.
- Collaborated with team members to streamline production processes.
- Troubleshot equipment issues to minimize downtime during operations.
- Implemented best practices for workspace organization and cleanliness.
- Communicated effectively with supervisors regarding project status and needs.
- Adhered strictly to safety protocols while working in the shop environment.
Barista
Tim Hortons
Rockford , MI
04.2016 - 08.2021
- Prepared and served Coffee, sandwiches, and other beverages to customers
- Maintained cleanliness and organization of the service area and equipment.
- Operated cash register, processed payments, and managed transactions accurately.
- Trained new team members on beverage preparation and customer service standards.
- Followed health and safety guidelines to maintain a safe work environment.
- Maintained calm demeanor during high-volume periods and special events.
Education
High School Diploma -
Wellspring Prepatory Academy
Grand Rapids, MI05-2020
Skills
- Customer service
- Staff training
- Inventory management
- Team collaboration
- Operational oversight
- Quality assurance
- Production efficiency
- Workplace organization
- Problem solving
- Effective communication
- Time management
- Safety compliance
- Coaching and mentoring
- Phone etiquette
- Shift management
- Computer literacy
- Integrity
- Hardworking
- Product management
- Conflict resolution
Certification
- serv safe managers level certificate
Affiliations
- Well rounded in the world of HEMA and a respected Fencer
- Re-enacting from various time periods at public events to teach patrons about various military groups from history ie. Landsknetchs, Golden age pirates, and Colonial american militia.
- Accomplished musician From my earlier years
- A successful acting career throughout high school and into college
Timeline
manager
Culvers
10.2022 - Current
Shop Technician
Engineered heating and cooling
05.2021 - 08.2021
Barista
Tim Hortons
04.2016 - 08.2021
High School Diploma -
Wellspring Prepatory Academy
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