Noah Tapia
Barstow,CA
Summary
Having only two jobs within my lifetime I have obtained valuable and irreplaceable skills for the workforce environment. From my work experience I have learned the following skills I value most:
- How to operate effectively under a time limit while still maintaining quality in my work and craft.
- The utilization of proper communication skills between my fellow associates, peers, and customer clientele in dealing with concerns, questions, and overall product knowledge.
- The ability to lead by example for those I am tasked with training while expressing patience and clear verbal / written communication.
- Skills in tech savvy based proficiencies including high typing speed, knowledge of microsoft apps including: Word, Power Point, Excel, and Email.
- The ability to understand and follow company procedures, mandates, policies, and practices within the workplace environment.
- Expressing the ability to be open to changes in the workplace while also adapting to new technical, operational, or physical workplace changes.
- The ability to be apart of a group team either in a leading position, or following position, while fostering organization, cleanliness, and positive outreach to my fellow work place staff, associates, peers, and workers.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Home Depot
08.2020 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Administrative Assistant
Barstow College
08.2018 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
Bachelor of Arts - History
Arizona State University (ASU)
Tempe, AZ05.2024
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Phone Etiquette
- Interpersonal and written communication
- Independent judgement
- Order Processing
- Attention to Detail
- Organization
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Team Cooperation
- Safety and Cleanliness Standards
- Team Leadership
- Computer Proficiency and Microsoft Office
- Basic Mathematics
- Documentation And Reporting
- Team Supervision
Timeline
Retail Sales Associate
Home Depot
08.2020 - Current
Administrative Assistant
Barstow College
08.2018 - 06.2019
Bachelor of Arts - History
Arizona State University (ASU)
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