Noah Toro

Leadership & Team Development

• Directed and motivated high-performing sales teams, consistently achieving and surpassing monthly and annual targets.
• Recruited, trained, and mentored sales staff, fostering a collaborative, results-driven culture.
• Conducted daily huddles to celebrate wins, outline objectives, and maintain team focus.
• Delivered tailored coaching to sales managers and implemented development plans to enhance team capabilities.

Sales Strategy & Execution

• Developed and executed strategic sales plans to optimize revenue growth and market share.
• Spearheaded innovative sales strategies, including advanced training in lead follow-up, F&I techniques, and back-end penetration, boosting profitability.
• Demonstrated expertise in closing deals and secondary negotiations to enhance customer satisfaction and revenue.

Used Car Operations Management

• Attended auctions to strategically purchase vehicles aligned with market demand and dealership goals.
• Priced used cars based on market trends, maximizing profitability and inventory turnover.
• Approved work in Xtime and coordinated reconditioning efforts to ensure efficient time-to-line processes.

Customer Engagement & Satisfaction

• Maintained high Customer Satisfaction Index (CSI) scores through proactive issue resolution and personalized service.
• Engaged directly with customers to provide tailored solutions, driving loyalty and retention.

Operational Efficiency & Compliance

• Oversaw inventory management, dealer trades, and pricing strategies for competitive positioning and efficient operations.
• Ensured accuracy in deal processing and maintained compliance with regulatory and dealership policies.

Vendor & Program Management

• Utilized platforms such as A2Z Sync, DealerTrack, V-Auto, VinSolutions, Reynolds & Reynolds, Conquest, and Xtime for operational efficiency.
• Regularly reviewed vendor programs to align with dealership goals and market trends.

Financial Management & Optimization

• Managed all claimable rebates to ensure full reimbursement and maintained compliance.
• Monitored and optimized PVR (Profit per Vehicle Retail), PPD (Products per Deal), and closing ratios to drive profitability.
• Assessed trade-in vehicles for fair valuation, promoting transparent and equitable transactions.

Key Achievements

• Spearheaded initiatives that significantly increased dealership revenue and retention rates.
• Played a pivotal role in launching a new Mercedes-Benz store, managing operations and staff training.
• Successfully led campaigns that exceeded quarterly performance goals and enhanced dealership success.

Core Competencies

• Strong communication, conflict resolution, and strategic decision-making skills.
• Proficient in adapting to new environments and leveraging technology to streamline processes.
• Adept at fostering a positive and inclusive workplace culture, promoting teamwork and collaboration.

Sales Performance & Customer Engagement

• Consistently achieved high PVR (Per Vehicle Retail) performance, exceeding quotas and delivering exceptional results.
• Provided attentive customer service, identifying needs to enhance shopping experiences and foster loyalty.
• Demonstrated unwavering commitment to customer satisfaction, expanding the customer base while maintaining premium service for existing accounts.
• Employed persuasive communication and consultative sales techniques to convert leads into sales and address objections effectively.
  

Technical Proficiency

• Proficient in automotive software platforms, including Drive Centric, A2Z Sync, DealerTrack, Mastermind, Infobahn, Hyundai Dealer, V-Auto, and Rapid Recon.
  

Training & Development

• Developed comprehensive sales training materials for leading brands such as Mercedes, Mini, BMW, and Honda.
• Played a key role in the successful opening and training of a new Mercedes-Benz store in 2016.
• Certified in DISC training, enhancing interpersonal communication and team dynamics.
  

Adaptability & Follow-Up

• Quick to learn and adapt to new concepts, facilitating seamless transitions into changing environments.
• Demonstrated excellent follow-up practices, ensuring personalized and exceptional customer experiences.