Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Red Lobster
09.2023 - Current
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Developed and implemented strategies to increase sales and profitability.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Operations Manager
IHOP
02.2018 - Current
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Analyzed and reported on key performance metrics to senior management.
Facilitated smooth collaboration between departments through clear communication channels.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Regional Director of Operations
Flex Term Living LLC
01.2015 - Current
Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
Set team and individual KPIs and provided regular, actionable feedback.
Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
Director of Operations
Shari's Cafe and Pies
01.2023 - 09.2023
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
District Manager
Red Chili LLC/ Thai Restaurants
02.2014 - 07.2019
Supervised various locations, enforcing high-quality standards of operation.
Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.