Noah Valera
Brooklyn,NY
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
17
17
years of professional experience
Work History
Guest Service Agent
OYO Times Square
01.2019 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Provided guest assistance and recommendations for tourist attractions.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Guest Service Representative/Night Auditor
Night Hotel Times Square
01.2006 - 01.2019
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
Education
Bachelor of Arts - Human Resources Management
New York City College of Technology of The City University of New York
Brooklyn, NY06.2027
Skills
- Data Inputting
- Correspondence Writing
- Key Management System
- Guest Satisfaction
- Staff Development
- Concierge Assistance
- Reservation Processing
- Conflict Management
Timeline
Guest Service Agent
OYO Times Square
01.2019 - Current
Guest Service Representative/Night Auditor
Night Hotel Times Square
01.2006 - 01.2019
Bachelor of Arts - Human Resources Management
New York City College of Technology of The City University of New York
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