NOAH VALYOU
Chula Vista,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
5
5
years of professional experience
Work History
Store Manager
Zumiez
12.2022 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
1st Assistant Manager
Zumiez
07.2022 - 12.2022
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Collaborated with the store manager to develop innovative marketing strategies that increased foot traffic and brand awareness.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead 2nd Assistant Manager
Zumiez
05.2022 - 07.2022
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Ensured compliance with company policies and regulations at all times while adhering to local, state, and federal guidelines.
Part Time 2nd Assistant Manager
Zumiez
01.2022 - 05.2022
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
Shift Lead
Jamba Juice
03.2021 - 03.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Part Time 2nd Assistant Manager
Zumiez
08.2021 - 01.2022
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Developed strong relationships with vendors to negotiate better deals on products, improving overall profitability for the store.
Part Time Sales Associate
Zumiez
01.2020 - 08.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Crew Member
Jamba Juice
03.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Trainer
McDonalds
09.2019 - 02.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Seasonal Sales Associate
Zumiez
11.2019 - 01.2020
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Crew Member
McDonalds
06.2019 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Arts - Biological Anthropology
California State University - San Marcos
San Marcos, CA05-2026
Associate of Arts - Biological Anthropology
Southwestern College
Chula Vista, CA05-2023
High School Diploma -
Olympian High School
Chula Vista, CA06-2019
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Store Merchandising
- Shift Scheduling
Accomplishments
- Supervised team of 13 staff members.
- Awarded “Employee of the Month” in 2021 12 times.
- Achieved yearly sales of $412,000 by continuous selling to customers with accuracy and efficiency.
- Achieved rank #42 through the whole Zumiez company in 2021.
Timeline
Store Manager
Zumiez
12.2022 - 10.2024
1st Assistant Manager
Zumiez
07.2022 - 12.2022
Lead 2nd Assistant Manager
Zumiez
05.2022 - 07.2022
Part Time 2nd Assistant Manager
Zumiez
01.2022 - 05.2022
Part Time 2nd Assistant Manager
Zumiez
08.2021 - 01.2022
Shift Lead
Jamba Juice
03.2021 - 03.2022
Crew Member
Jamba Juice
03.2020 - 03.2021
Part Time Sales Associate
Zumiez
01.2020 - 08.2021
Seasonal Sales Associate
Zumiez
11.2019 - 01.2020
Crew Trainer
McDonalds
09.2019 - 02.2020
Crew Member
McDonalds
06.2019 - 09.2019
Bachelor of Arts - Biological Anthropology
California State University - San Marcos
Associate of Arts - Biological Anthropology
Southwestern College
High School Diploma -
Olympian High School
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