Noah White
Summary
To obtain a full time Ramp or Customer services position
Overview
12
12
years of professional experience
Work History
Ramp Agent
Southwest Airlines
12.2022 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over daily flights.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Transferred luggage from aircraft to collection areas safely using equipment.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Helped train new employees in safe practices and warehouse procedures.
Head Clubhouse Manger
Houston Astros
05.2022 - 09.2022
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw food preparation and monitored safety protocols.
Ballboy/Assistant Manager
Evansville Otters
08.2011 - 05.2022
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Ramp Supervisor
Delta Global Services
03.2018 - 11.2021
- Created load plans and performed calculations to prepare for assigned flights.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Completed aircraft reset functions, such as cabin service, refueling and cargo actions to meet departure schedules.
- Guided aircraft into and out of parking positions using hand signals.
- Coordinated ground crew activities to complete objectives on schedule.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Deiced aircraft before takeoff for safety during inclement weather.
- Checked cargo and baggage for security to meet TSA regulations.
- Stocked aircraft cabins with necessary equipment and supplies.
- Managed customer complaints with professionalism and good critical thinking skills.
- Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
Education
High School Diploma -
Castle High School
Newburgh, IN05.2016
Skills
- Weight/Balance Loading
- Aircraft Safety Checks
- Marshaling Aircraft
- Problem-Solving
- Deicing of Aircraft
- Team Leadership
- Aircraft Servicing
- Corporate Policies
- Cargo Equipment Operation
- Baggage Management
- Pushback and Towing
- Load Planning Communication
- Ramp Generator Operation
Timeline
Ramp Agent
Southwest Airlines
12.2022 - Current
Head Clubhouse Manger
Houston Astros
05.2022 - 09.2022
Ramp Supervisor
Delta Global Services
03.2018 - 11.2021
Ballboy/Assistant Manager
Evansville Otters
08.2011 - 05.2022
High School Diploma -
Castle High School
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