Noah Zackery
Roseville,CA
Summary
Results-oriented sales manager with 5+ years of experience leading high-performing teams in the sales/retail industry. Proven track record of driving sales, optimizing operations, and enhancing customer satisfaction. Adept at developing and executing strategies to maximize profitability while maintaining a positive work environment. Skilled in staff training and development, inventory management, and implementing effective merchandising techniques. Committed to delivering exceptional customer service and fostering long-term customer relationships. Strong leadership abilities combined with a customer-centric approach to achieve business goals and exceed performance targets.
Overview
6
6
years of professional experience
Work History
Store Manager
Aeropostale
06.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Manager
Nike Factory Store
03.2022 - 06.2023
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversee and consistently add or improve methods to boost checkout expereince
Server
Cattlemens Restaurants Inc.
01.2021 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Internet Sales Manager
Kia Motors
02.2019 - 01.2021
- Built relationships with customers and community to establish long-term business growth.
- Located merchandise across various stores to address customer needs.
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Kept detailed records of sales and contracts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Trained sales staff on company procedures and salesmanship.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Communicated product quality and market comparisons by creating sales presentations.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Internet Sales Manager
Volkswagen
12.2017 - 01.2019
- Built relationships with customers and community to establish long-term business growth.
- Located merchandise across various stores to address customer needs.
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Kept detailed records of sales and contracts.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Trained sales staff on company procedures and salesmanship.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
Education
High School Diploma -
Woodcreek High School
Roseville, CA06.2017
Skills
- Sales and Marketing
- Product Management and Branding
- Cost Management
- Customer Relationship Management
- Managing Employee Relations
- Train Employees
- Marketing Management
- Sales Activities
- Managing Reception
- Sales Strategies
- Customer Service
- Graphic Design
- Quality Standards
- Time Management
- Accounting
- Order Supplies
- Efficient in Microsoft programs (Excel, Word etc)
- Efficient in Adobe programs (Photoshop, After Effects, Premiere Pro etc)
Additional Information
References:
Jacob Esquibel - Manager/Mentor (916) 839-7396
Natalie Corella - Manager/Mentor (916) 317-0478
Stacy Vazquez - Mentor/Manager (530) 307-2702
Timeline
Store Manager
Aeropostale
06.2023 - Current
Manager
Nike Factory Store
03.2022 - 06.2023
Server
Cattlemens Restaurants Inc.
01.2021 - 05.2022
Internet Sales Manager
Kia Motors
02.2019 - 01.2021
Internet Sales Manager
Volkswagen
12.2017 - 01.2019
High School Diploma -
Woodcreek High School