Summary
Overview
Work History
Education
Skills
Timeline
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Noah Zielke

Rochester

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Maxim Healthcare. Proven track record in enhancing client satisfaction and retention through personalized solutions and effective communication. Proficient in CRM software, driving efficient follow-ups and relationship-building to support business growth.

Overview

7
7
years of professional experience

Work History

Server

Chic N Out
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Client Coordinator

Maxim Healthcare
11.2023 - Current
  • Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Established long-term relationships with clients by consistently delivering exceptional service.
  • Scheduled all shifts for PCA and LPN to make sure patients had consistent coverage.

BDC Agent

Matthews Automotive
08.2021 - 10.2023
  • Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.

BDC Agent

Bob Johnson Automotive
08.2020 - 08.2021
  • Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Tracked customer interactions using CRM software, ensuring timely follow-ups and accurate recordkeeping.
  • Supported dealership staff by swiftly attending to administrative tasks as needed during busy periods or absences of colleagues.

Service Desk

Wegmans
10.2017 - 08.2020
  • Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
  • Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
  • Streamlined call response times for improved efficiency and better customer experience.
  • Assisted customers in finding suitable products, leading to increased sales and repeat business.

Education

Associate of Science - Dental Hygiene

Monroe Community College
Rochester, NY
06-2028

High School Diploma -

Hilton High School
Hilton, NY
06-2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Interpersonal Skills
  • Team collaboration
  • Sales expertise
  • CRM Training

Timeline

Server

Chic N Out
03.2025 - Current

Client Coordinator

Maxim Healthcare
11.2023 - Current

BDC Agent

Matthews Automotive
08.2021 - 10.2023

BDC Agent

Bob Johnson Automotive
08.2020 - 08.2021

Service Desk

Wegmans
10.2017 - 08.2020

Associate of Science - Dental Hygiene

Monroe Community College

High School Diploma -

Hilton High School

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Noah Zielke