Karin Ledbetter
Centre
Summary
Dynamic and multilingual retail and operations professional with proven success in leadership, sales, and customer service. Rapidly promoted at Harbor Freight Tools due to strong performance and management skills. Experienced across diverse industries including retail, manufacturing, accounting, and food service, with professional work experience in both the United States and Japan. Fluent in English, Spanish, French, and Japanese, and skilled in translating for customers to ensure exceptional service.
Overview
12
12
years of professional experience
Work History
Assistant Manager - Sales
Harbor Freight Tools
12.2022 - Current
- Led sales team to meet and exceed daily, weekly, and monthly sales targets.
- Provide coaching, mentorship, and performance feedback to team members.
- Oversee customer service initiatives, ensuring a high standard of satisfaction.
- Assist with scheduling, inventory management, and operational reporting.
- Translate for Spanish- and Japanese-speaking customers to ensure clear communication and positive experiences.
- Promoted within 30 days of hire from associate to supervisor due to leadership and performance excellence.
- Directed daily store operations, including cash management and staff delegation.
- Led both logistics and sales tasks as assigned.
Team Leader - Hardlines
Bargain Hunt
06.2021 - 12.2022
- Supervised hardlines sales floor associates.
- Managed merchandise placement and inventory control.
- Trained and motivated staff to improve efficiency and sales.
- Coordinated team operations to enhance workflow efficiency and improve overall productivity.
- Trained and mentored new team members on company policies and procedures.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Managed daily scheduling and resource allocation to ensure operational effectiveness.
- Developed strategies to optimize sales initiatives, resulting in improved store performance.
Quality Control Inspector
KTH Leesburg Products LLC
01.2021 - 06.2021
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Documented and reported product defects to maintain compliance standards.
- Collaborated with production teams to identify and resolve quality issues efficiently.
- Analyzed inspection data to identify trends and recommend process improvements.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
Screen Printer
Model Tees
10.2020 - 01.2021
- Operated and maintained screen printing equipment to ensure quality output.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
- Conducted regular maintenance checks on printing machines for optimal performance.
- Maintained safe work environment by adhering to industry standards and company safety regulations in handling chemicals and equipment.
Merchandise Specialist
Lowe’s
01.2020 - 07.2020
- Organized and stocked merchandise in assigned departments.
- Provided product knowledge and assisted customers with purchases.
- Analyzed inventory levels to optimize stock availability and reduce excess merchandise.
- Coordinated merchandising displays to enhance customer engagement and drive sales performance.
- Implemented visual merchandising guidelines to maintain brand consistency across store locations.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
Co-Manager
Journeys
03.2018 - 07.2018
- Managed store operations including training, and sales tracking.
- Increased store performance through team motivation and customer engagement.
- Supervised daily operations to ensure optimal store performance and customer satisfaction
- Trained and mentored team members on product knowledge and sales techniques
- Analyzed sales data to identify trends and adjust inventory levels accordingly
- Collaborated with upper management to implement corporate policies and initiatives
- Resolved customer issues promptly, fostering loyalty through exceptional service
- Conducted regular inventory audits to minimize discrepancies and optimize stock management
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
Customer Service Manager
Hobby Lobby
05.2017 - 02.2018
- Supervised front-end operations including registers and cashiers.
- Led customer service team, enhancing communication and collaboration across departments.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Production Control
Ritatsu Manufacturing, Inc
01.2016 - 03.2017
- Coordinated production scheduling and materials supply.
- Tracked orders and monitored workflow efficiency.
- Enhanced production efficiency by developing and implementing effective production control plans.
- Managed production control activities to reduce outages and incidents.
- Assisted functional area manager and improved production control systems, standard operating procedures, quality control and performance management.
- Served as a subject matter expert within the production control function, providing guidance and support to colleagues in their own professional development efforts.
- Streamlined production processes by implementing efficient planning and control strategies, resulting in significant time and cost savings.
Waitress
Wasabi Express
02.2014 - 01.2016
- Provided customer service in a fast-paced dining environment.
- Handled food service, cash transactions, and order accuracy.
- Provided exceptional customer service, ensuring satisfaction and retention of repeat customers.
- Managed cash register operations, accurately processing transactions and handling payments.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
Education
No Degree - Mortuary Science
Owensboro Community & Technical College
Owensboro, KYHigh School Diploma - undefined
Apollo High School
01.2014
Skills
- Retail Operations & Sales Management
- Leadership, Training & Team Development
- Customer Service Excellence
- Inventory Management & Merchandising
- Production Control
- Cash Handling & POS Systems
- Accounting & Financial Recordkeeping (Domestic & Overseas)
- Process Improvement & Quality Control
- Microsoft Office
- Sales strategy development
- Sales team supervision
- Store improvement skills
LANGUAGES
English (Fluent)
Spanish (Fluent)
Japanese (Fluent)
French (Intermediate)
Timeline
Assistant Manager - Sales
Harbor Freight Tools
12.2022 - Current
Team Leader - Hardlines
Bargain Hunt
06.2021 - 12.2022
Quality Control Inspector
KTH Leesburg Products LLC
01.2021 - 06.2021
Screen Printer
Model Tees
10.2020 - 01.2021
Merchandise Specialist
Lowe’s
01.2020 - 07.2020
Co-Manager
Journeys
03.2018 - 07.2018
Customer Service Manager
Hobby Lobby
05.2017 - 02.2018
Production Control
Ritatsu Manufacturing, Inc
01.2016 - 03.2017
Waitress
Wasabi Express
02.2014 - 01.2016
High School Diploma - undefined
Apollo High School
No Degree - Mortuary Science
Owensboro Community & Technical College