Noah DesMarais
Cincinnati
Summary
Dynamic Shift Manager with extensive experience at Burger King, excelling in staff training and inventory management. Proven track record of enhancing customer satisfaction and operational efficiency through effective team leadership and conflict resolution. Recognized for driving sales growth and fostering a positive work environment while ensuring compliance with safety standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
03.2018 - Current
- Assisted in managing daily operations to ensure efficient workflow and productivity.
- Supported team members by learning safety protocols and operational procedures.
- Coordinated shift schedules to optimize staffing and maintain service levels.
- Maintained inventory records and assisted with stock management processes.
- Contributed to training new employees on core tasks and company standards.
- Monitored quality control measures to enhance customer satisfaction and compliance.
- Participated in team meetings to discuss challenges and propose solutions for improvement.
- Executed routine inspections of equipment to ensure safety and operational readiness.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Assistant Manager
Burger King
03.2018 - 04.2023
- Assisted in training new team members on operational procedures and customer service standards.
- Managed daily inventory levels, ensuring accurate stock availability for efficient operations.
- Coordinated shift schedules to optimize staff coverage during peak hours and maintain service quality.
- Implemented food safety protocols, enhancing compliance with health regulations and improving kitchen efficiency.
- Resolved customer complaints promptly, ensuring high satisfaction rates and repeat business.
- Monitored team performance, providing feedback to enhance productivity and service delivery.
- Developed promotional displays to boost sales during special events and increase customer engagement.
- Analyzed sales trends to identify areas for improvement, contributing to strategic planning initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School Diploma -
Amelia High School
Amelia, OH06.2015
Skills
- Shift scheduling
- Inventory management
- Customer service
- Quality control
- Staff training
- Operational procedures
- Performance monitoring
- Safety compliance
- Team leadership
- Conflict resolution
- Cash handling
- Problem resolution
- Employee coaching
- Compliance enforcement
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Inventory control
- Staff development
- Payment processing
- Shift leadership
Certification
Serv safe certification
Timeline
Shift Manager
Burger King
03.2018 - Current
Assistant Manager
Burger King
03.2018 - 04.2023
High School Diploma -
Amelia High School