Noah Dasha Mulein
Mercer Island,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in beverage industry communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Consultant Off-Premise
Pacific Wine And Spirits Of Washington (SGWS)
Bellevue, WA
08.2020 - Current
- Sales Consultant of the Year 2021
- Created impactful displays to promote products in alignment with corporate sales objectives.
- Created detailed sales presentations to communicate display features and market data.
- Utilized SG Proof to help organize and grow my business.
- Stayed knowledgeable on latest beverage innovations through continuous training.
- Established strong account relationships to maintain and support business.
Sales Consultant On-Premise
Pacific Wine And Spirits Of Washington (SGWS)
Seattle, WA
07.2019 - 08.2020
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Facilitated business by implementing practical networking techniques throughout my territory.
- Conferred with existing customers to assess requirements and propose optimal beverage solutions.
- Completed orders through Topaz system and helped organize product deliveries to meet customer timetables.
- Used EDGE360 to recommend products based on data.
Manager
The Lakehouse
Bellevue, WA
09.2018 - 07.2019
- Schedule and direct staff in daily work assignments to maximize productivity.
- Oversee food preparation and monitor safety protocols.
- Coordinate food service with In-Room Dining department at the W Hotel, Bellevue.
Captain Of Operations
El Gaucho Seattle
Seattle, WA
02.2016 - 05.2018
- Spearheaded the hiring, training, and development of multiple employees across all FOH departments
- Established, implemented, and utilized positive management
techniques thus creating a cultural shift which effectively drove sales by focusing on making guests happy - Developed unique drink and cocktail offerings to enhance bar reputation.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Effectively managed the Wine and Bar programs simultaneously
- Managed FOH team schedule with eye for coverage needs and individual strengths.
- Communicated well and used strong interpersonal skills to
establish positive relationships with guests and employees.
Spirits Syndicate Director
El Gaucho Hospitality (Now Fire & Vine Hospitality)
Seattle, WA
05.2015 - 05.2018
- Managed all large quantity company-wide case purchases
- Established relationships with different distributors to ensure the widest possible access to products
- Provided support to Bar Managers and Spirits Captains at all restaurant locations
- Stayed up to date on current market trends as well as new and upcoming product releases in order to remain relevant and at the forefront of the industry
Captain/Spirits Director
El Gaucho Seattle
Seattle, WA
11.2010 - 01.2016
- Held beverage area and workers to high standard of cleanliness and service.
- Planned service for special events, including drink lists, inventories and servers.
- Suggested appetizer and meal pairings with specific drinks.
- Ensured employee fluency on specialty beverages.
- Limited portion sizes and optimized garnish strategies to control beverage costs.
- Coordinated and organized all bar inventory.
- Worked with distributors to acquire highly allocated spirits.
- Supported all servers with wine service, and table-side preparations.
Server/Hourly Captain
Waterfront Seafood Grill (Now AQUA By El Gaucho)
Seattle, WA
07.2000 - 11.2010
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Managed sections for smooth flow of guests and orders.
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales.
- Hired in 2000 as a busser, I moved through the ranks to bar back, expo, server, and hourly captain until I was offered a salaried captain position within the company at El Gaucho Seattle.
Education
High School Diploma - undefined
Arcata High School
Arcata, CA1998
Industrial Design
The Art Institute of Seattle
Seattle, WAGraphic Design
Seattle Central Community College
Seattle, WASkills
- Customer service background
- Deadline-oriented
- Exceptional interpersonal communication
- Relationship building
- Wine and liquor knowledge
- Microsoft Office Proficient
- Proof Proficient
Certification
- Court of Master Sommeliers Introductory Course and Examination passed May, 2008
- Wine & Spirits Education Trust Level II Course and Examination Passed With Distinction, February, 2020
Timeline
Sales Consultant Off-Premise
Pacific Wine And Spirits Of Washington (SGWS)
08.2020 - Current
Sales Consultant On-Premise
Pacific Wine And Spirits Of Washington (SGWS)
07.2019 - 08.2020
Manager
The Lakehouse
09.2018 - 07.2019
Captain Of Operations
El Gaucho Seattle
02.2016 - 05.2018
Spirits Syndicate Director
El Gaucho Hospitality (Now Fire & Vine Hospitality)
05.2015 - 05.2018
Captain/Spirits Director
El Gaucho Seattle
11.2010 - 01.2016
Server/Hourly Captain
Waterfront Seafood Grill (Now AQUA By El Gaucho)
07.2000 - 11.2010
High School Diploma - undefined
Arcata High School
Industrial Design
The Art Institute of Seattle
Graphic Design
Seattle Central Community College
- Court of Master Sommeliers Introductory Course and Examination passed May, 2008
- Wine & Spirits Education Trust Level II Course and Examination Passed With Distinction, February, 2020
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