Noah Hawkes
MBA, Author
Georgetown, Texas, United States,TX
Summary
Introducing "The Fixer!" renowned for solid leadership and excellent communication. Excels at revitalizing challenged teams, rebuilding lost trust, transforming toxic cultures, and resolving critical issues such as poor low revenue, high spending, low safety ratings, OSHA violations, EPA concerns, and legal matters. fearlessly tackling challenges and bringing transformative abilities that bring new life into organizations.
Possess the unique ability to integrate into any organization seamlessly and hit the ground running from day one.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Owner/Operator Truck Driver
Hawkes Trucking LLC
Georgetown, TX
03.2022 - 05.2023
- Founded and launched a trucking business with zero capital, achieving impressive revenue growth of $19,000 per month within the first year
- Demonstrated entrepreneurial vision and strategic planning skills in establishing and growing a business from scratch
- Developed a comprehensive business plan, securing startup funding
- Proficiently reconciled all financial reports using QuickBooks software, maintaining accurate records of income, expenses, and transactions.
Director of Client Support
National Alliance for Insurance Education & Research
Austin, TX
08.2020 - 01.2022
- Negotiated a 2-million-dollar contract to set up a new off-site Customer Service Platform
- Improved operational efficiency by 60% within 9 months
- Implemented an AI Chat program, Text support and instant call back feature, resulting in a 100% decrease in hold time and a 75% decrease in dropped calls
- Successfully reduced average handle times by 44% while experiencing a 100% increase in call volume
- Established a cross division workflow to link sales and client support that increased contract time and total sales volume by 20% within 90 days of launch
- Increased first call resolution rate by 30% through the rollout of team accountability metrics
- Achieved a 40% reduction in the cost per call metric within the first year, implementing cost-saving measures and process improvements.
GM, Director of Sales, Director of Operations
Culligan Water
Austin, TX
09.2007 - 08.2020
- Implemented a new CRM database with 100% team support, decreased actions per process by 40% within 90 days of Launch
- Facilitated new workflow processes that cut office payroll by 50%
- Contracted and established sales tracking software that integrated with new CRM Program that increased customer satisfaction ratings by 33% and increased sales volume by 47% within 90 days of implementation
- Developed and launched new product sales and marketing plan. Adopted company wide, launched nationwide to 1500 stores
- Increased EBITDA from 3% annually to over 22% in two years
- Decreased turnover rate by 90%
- Reduce company reportable incidents by 95% in the first year
- Redesigned the company routing system and dropped fully routes by 50%, resulting in substantial payroll savings company-wide
- No product stops decreased by 80%
- Reroute increased product per stop 103% within first year
- Contracted and launched proprietary sales tracking and contract software and launched companywide over a 1-year period
Senior Project Manager (Contract)
SeaQuest Interactive Aquariums
Layton, UT
12.2016 - 04.2018
- Contracted and launched three 5-million-dollar SeaQuest Aquariums at the same time and finished full projects on time and within budget
- Developed comprehensive project plans and defined project scope to key stake holders and contractors.
- worked within Microsoft Project Manager to establish individual timelines for each aquarium project. Created a replicable template that is still in use today.
- Demonstrated a hands-on boots on the ground approach, collaboration, and proactive problem-solving with contractors, sub-contractors and onsite staff.
- Fostered strong stakeholder relationships and ensured alignment of vision and budget throughout the project lifecycle
- Managed project scope, timelines, and budgets while maintaining high-quality standards
- Engaged stakeholders throughout the project lifecycle to drive positive outcomes.
Education
Master of Science - Business Administration
University of Phoenix
Tempe, AZ 05.2008 - 05.2010
Bachelor of Science - Business Administration And Management
Weber State University
Ogden, UT 01.2004 - 05.2008
Skills
Tactical planning
Effective Communicator
Writing Standard Operating Procedures
Recruitment and Hiring
Allocating resources
Effective Trainer and training author
Strategic planning and execution
Client/stakeholder relations
IS programs
Vendor Contract & management
Financial Forecasting
Logistics support
Inventory coordination
Microsoft & G-Suite Expertise
Accomplishments
- Eagle Scout: Achieved the rank of eagle scout, demonstrating leadership and community service through scouting activities.
- Master Freemason: Active member of freemasonry serving as Junior Warden of the lodge, dedicated to God, brotherhood, personal growth, and community service.
- The Masonic Knights Templar- Active Knight Commander of the Temple
- Make-a-wish foundation: Active volunteer and supporter of make-a-wish and other charities, joined the 501st squadron granting wishes to children with critical illnesses.
- United Way Project Leader: proposed and launched a Meet the City wall painting project on the side of our company building. The building became a city landmark that substantially increased community outreach and increased sales by 125% within one year
- Committee chair at the Minnesota State Chamber of Commerce, shaping policies and fostering economic growth through limiting governmental policy and control
- Water quality association board member: board member of the water quality association, advocating for clean and safe water.
References
See attached page for references.
Timeline
Owner/Operator Truck Driver
Hawkes Trucking LLC
03.2022 - 05.2023
Director of Client Support
National Alliance for Insurance Education & Research
08.2020 - 01.2022
Senior Project Manager (Contract)
SeaQuest Interactive Aquariums
12.2016 - 04.2018
Master of Science - Business Administration
University of Phoenix
05.2008 - 05.2010
GM, Director of Sales, Director of Operations
Culligan Water
09.2007 - 08.2020
Bachelor of Science - Business Administration And Management
Weber State University
01.2004 - 05.2008