Summary
Overview
Work History
Education
Skills
Timeline
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Noah J. Bendo

Akron

Summary

I graduated from John Carroll University with a degree in Science in Business Administration, majoring in Marketing. Over the course of four years, I engaged in various scholarly projects, work experiences, and internships that have honed my skill set in public, interpersonal, and group communication, social media/web design, and marketing. I have a proven track record of success in working with different social media platforms, tracking analytics, website visits, and more. My professional writing skills and ability to maintain a company's brand have been key to my success in my previous roles. I have a diverse portfolio of graphic designs, social media-created content, and more, which I can provide upon request.

As a creative and highly educated marketing professional, I have built my career on success in social media and networking. I am driven, dedicated, and offer polished skills in communication, strategy, and research. I am adept at helping companies attract more revenue-producing clients across multiple social media platforms.

Overview

9
9
years of professional experience

Work History

Marketing Assistant

Leppo Inc
01.2024 - Current
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
  • Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
  • Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.

Social Media Community Specialist

RVShare LLC
01.2021 - Current
  • Maintained the company's social media presence by posting messages, answering posts, and monitoring responses 24/7
  • Increased customer engagement through social media.
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Conducted daily updates to social media profiles to boost company online presence.
  • Monitor reviews on key sites (BBB, Trustpilot, etc.) and respond to any customer support related reviews, and report on sentiment

Customer Experience Tier II Agent

05.2019 - 01.2021
  • Manage escalated social media posts by collaborating with Marketing department and Customer Experience team to develop a response plan
  • Manage integration of Social Studio and created the processes for Social Studio and Salesforce to facilitate social media community management
  • Manage influencers throughout the duration of their trips, providing 24/7 support to guarantee a seamless RVshare experience
  • Received an 85% customer satisfaction rating to date, specializing in Technical Support and maintaining a case resolution time of less than 2 days
  • Plan and develop new processes for communication between the Customer Experience team and the Product team in order to better our Technical Support services

Marketing and Social Media Specialist

Kahn Swick & Foti LLC
05.2015 - 08.2019
  • Co-manage the complete redesign and launch of the company's website in 2 months
  • Create an official company page on multiple social media outlets to facilitate interaction with customers
  • Implement and evolve strategies to target new business opportunities and new markets
  • Manage all social media programs including Internet forums, blogs, social networking applications and message boards

Grocery Stocker

Acme Fresh Market
02.2015 - 05.2018
  • Answered customer questions and provided detailed product information.
  • Stocked designated items on shelves, end caps and displays.
  • Created seasonal merchandise displays to promote products
  • Supplied local families with the highest quality groceries and outstanding customer service
  • Received a Gold Star award after being nominated by a local community member for exception customer service


Education

Bachelor of Science - Business Administration, Marketing

John Carroll University
University Heights, OH
01.2020

Skills

  • Product Knowledge
  • Corporate Policies and Procedures
  • Reading Comprehension
  • SEO Proficiency
  • Virtual Communities
  • Audience Research
  • Content Management
  • Company Branding

Timeline

Marketing Assistant

Leppo Inc
01.2024 - Current

Social Media Community Specialist

RVShare LLC
01.2021 - Current

Customer Experience Tier II Agent

05.2019 - 01.2021

Marketing and Social Media Specialist

Kahn Swick & Foti LLC
05.2015 - 08.2019

Grocery Stocker

Acme Fresh Market
02.2015 - 05.2018

Bachelor of Science - Business Administration, Marketing

John Carroll University
Noah J. Bendo