Noah Newman
Appling,GA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Energetic hospitality professional with can-do attitude and strong desire to work with public. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and driven to work quickly and effectively on projects in all types of environments.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Avid Hotel
Summerville, SC
09.2021 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Front Desk Agent
Home 2 Suites
Summerville, SC
03.2021 - 09.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Laborer
Under Construction LTD
Summerville, SC
06.2018 - 03.2021
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Measured dimensions of finished pieces for conformance to specifications.
- Constructed and broke down temporary retaining walls and scaffolding to support project needs.
- Observed site safety rules to maximize protections for team members and equipment.
- Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.
- Completed paving roads, hauling materials and digging ditches.
- Read and understood orders to accurately measure, cut and lay out needed materials.
Education
High School Diploma -
Cane Bay High School
Summerville, SC06.2020
Skills
- Payment Collection
- Reservations Management
- Room Assignment
- Inquiry Response
- Problem Solving
- Nightly Audits
- Records Management
- Issue Escalation
- Decision Making
- Check In and Check Out Procedures
- Customer Service
- Product and Service Sales
- Time Management
- Team Building
- Documentation and Recordkeeping
- Verbal and Written Communication
- Information Gathering
- Office Organization
- Conflict Resolution
- Quality Assessment
- Task Prioritization
Timeline
Front Desk Agent
Avid Hotel
09.2021 - 01.2022
Front Desk Agent
Home 2 Suites
03.2021 - 09.2021
Laborer
Under Construction LTD
06.2018 - 03.2021
High School Diploma -
Cane Bay High School