Dynamic individual with hands-on experience in Customer Service, Sales, and Hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
Noah Robert Pimentel
Attleboro,MA
Summary
Overview
10
years of professional experience
Work History
JD Lawrence & Associates
Inventory Specialist
01.2015 - Current
Job overview
- Conducted manual and scan in inventory
- Validated variance for quality assurance until 100% accuracy was achieved
- Conducted data entry of entire parts departments efficiently and accurately
Res American Bistro
Host
09.2024 - 01.2025
Job overview
- Supported servers, runners, bar, and bussers while keeping dining area ready for every guest.
- Rearranged dining room to accommodate reservations for each night.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored Front of House, bar, and restrooms to upkeep atmosphere and sanitation.
- Maintained and assisted bar by preparing drinks for patrons and ensuring that it was stocked and cleanly.
Bank of America
Advanced Client Solutions Specialist
10.2022 - 07.2024
Job overview
- Maintained a 98% client satisfaction rate by consistently providing professional, positive, and solution-oriented responses to incoming client calls
- Increased client engagement with bank products through personalized education on product benefits, resulting in improved overall customer satisfaction and retention
- Identified and implemented process improvements, resulting in reduction in client complaints and increased operational effectiveness
- Boosted employee satisfaction by effectively communicating department feedback to management and proposing solutions, resulting in improved morale and an increase in productivity
Sephora
Beauty Advisor
12.2021 - 02.2023
Job overview
- Ranked as the only Tier One sales associate upon the introduction of a new performance metric
- Consistently met and exceeded performance targets by effectively addressing makeup, skincare, and fragrance needs of a diverse clientele, resulting in recognition as a top-performing Beauty Advisor
- Continuously updated product knowledge to better match clients with effective solutions for their goals and cross-sell through building complimentary routines
- Educated clients on application techniques and product use to ensure satisfaction with purchases and to build trust with clients, increasing loyalty
- Formed genuine and lasting connections with a diverse clientele
Starbucks
Shift Manager
03.2019 - 07.2021
Job overview
- Led and directed a team of 20 baristas, resulting in increased customer satisfaction and improved productivity
- Provided a superior customer experience
- Key Holder, Cash Handler, Inventory Management
ULTA Beauty
Beauty Advisor
03.2018 - 03.2020
Job overview
- Processed shipment and merchandised product in an aesthetically pleasing manner
- Provided excellent customer service on the floor and at the register
- Conducted quarterly inventory control to ensure accuracy of product availability and mitigate loss
Education
Massachusetts College Of Art And DesignBoston, MA
Some College (No Degree) from Studio For Interrelated Media
University Overview
Academy of Freelance MakeupLondon, UK
from Advanced Makeup Application
10-2021
University Overview
Complete Artistic Pro Specialist in Hair Styling, Creative Fashion Makeup, Photographic, Nails, SFX, Airbrush
- Member of AoFM's New York Fashion Week makeup team
Skills
- Diligent, Attentive, Adaptive Learner
- Thrives in Fast-Paced Environment
- Service excellence
- Personable, Positive disposition
- Skilled in customer telephone interactions
- Verbal and written communication
- Bar-backing/Bartending
- Team leadership and task allocation
- Makeup Artistry
Timeline
Host
Res American Bistro
09.2024 - 01.2025
Advanced Client Solutions Specialist
Bank of America
10.2022 - 07.2024
Beauty Advisor
Sephora
12.2021 - 02.2023
Shift Manager
Starbucks
03.2019 - 07.2021
Beauty Advisor
ULTA Beauty
03.2018 - 03.2020
Inventory Specialist
JD Lawrence & Associates
01.2015 - Current
Massachusetts College Of Art And Design
Some College (No Degree) from Studio For Interrelated Media
Academy of Freelance Makeup
from Advanced Makeup Application
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