Summary
Overview
Work History
Education
Skills
Timeline
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Noah Williams

Ocean Springs,MS

Summary

A Great employee with a strong work ethic and proven troubleshooting skills at Walmart. Enhanced workshop efficiency and customer satisfaction through effective service scheduling and transparent communication. Recognized for maintaining high safety standards and cultivating lasting customer relationships, ensuring ethical repair practices and quality assurance in all services provided.

Overview

5
5
years of professional experience

Work History

Automotive Technician

Walmart
04.2022 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Improved customer satisfaction by providing precise and timely repair updates.
  • Enhanced workshop safety by adhering to and promoting best practices.
  • Assisted in selection of quality parts and supplies, ensuring repair durability.
  • Streamlined service scheduling to minimize customer wait times.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Read and followed technical documentation to complete accurate repairs.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Maintained awareness of vehicle market trends to assess customer demands and budgets.

Sales Associate

Dollar General
07.2020 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Associate of Arts - Psychology

Mississippi Gulf Coast Community College
Perkinston, MS
05-2022

Skills

  • Strong work ethic
  • Changing tires
  • Problem-solving
  • Safety awareness
  • Changing oil
  • Valid Driver's license
  • Troubleshooting skills
  • Customer service
  • Tire services
  • Vehicle inspection
  • Battery services
  • Customer relations
  • Estimating work
  • Quality assurance
  • Issue resolution
  • Service scheduling
  • Bay management
  • Relationship building
  • Ticket writing
  • Oil change services
  • Verbal and written communication
  • Safety protocols and procedures

Timeline

Automotive Technician

Walmart
04.2022 - Current

Sales Associate

Dollar General
07.2020 - 04.2022

Associate of Arts - Psychology

Mississippi Gulf Coast Community College

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Noah Williams