Noami DeLaRosa
Hillsboro
Summary
Dynamic and results-driven server with a strong work ethic, recognized for enhancing guest satisfaction at R & K. Proven expertise in sales techniques and inventory management, leading to increased revenue and optimized operations. A collaborative team player with exceptional customer service skills, adept at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
R & K ||
06.2019 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, enhancing guest satisfaction and experience.
- Trained new servers on menu knowledge and service standards.
- Assisted in inventory management, optimizing stock levels for efficient operation.
- Maintained cleanliness and organization of dining area to meet health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Host
Sake Cafe
10.2022 - 07.2023
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with servers to ensure timely service and guest satisfaction.
- Trained new hosts on operational procedures and customer service standards.
- Assisted in special event coordination, ensuring seamless execution of plans.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Fast Food Worker
Wendy's
05.2017 - 06.2019
- Trained new staff on food safety procedures and customer service protocols.
- Managed daily inventory to ensure product availability and minimize waste.
- Streamlined order processing, improving speed of service during peak hours.
- Led team in maintaining cleanliness standards in food preparation and dining areas.
- Collaborated with management to identify areas for operational improvements and cost reduction strategies.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Education
High School Diploma -
Hillsboro Highschool
Hillsboro, TXNo Degree - Nursing
Texas State University
San Marcos, Texas, TX05-2020
Skills
- Strong work ethic
- Order accuracy
- Exceptional customer service
- Cash handling
- Supply restocking
- Memory retention
- Menu memorization
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Task prioritization
- Performance improvement
- Quality control
- Inventory management
- Team player
- Multitasking Abilities
- Problem-solving
Timeline
Host
Sake Cafe
10.2022 - 07.2023
Server
R & K ||
06.2019 - Current
Fast Food Worker
Wendy's
05.2017 - 06.2019
High School Diploma -
Hillsboro Highschool
No Degree - Nursing
Texas State University