Noami Mya Olivieri
Apopka,USA
Summary
Diligent Attractions Trainer with solid background in managing and operating attractions safely and efficiently. Demonstrated ability to enhance guest experience while maintaining operational standards. Proven track record in delivering excellent customer service and adhering to safety protocols.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Attractions Attendant
Universal Orlando Resort
11.2022 - Current
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Trained new ride operators on safety procedures and ride operations.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Educated new employees on safety protocols and attraction operations, ensuring a knowledgeable and skilled workforce.
- Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
Merchandise Lead
In The Game
05.2021 - 11.2022
- Managed timely replenishment of stock to ensure availability across all departments during peak hours for optimal sales potential.
- Increased merchandise sales by implementing strategic product placement and visually appealing displays.
- Resolved conflicts between employees promptly and professionally, fostering a supportive workplace culture that values open communication.
- Conducted regular audits on merchandise pricing accuracy to guarantee consistency with company guidelines.
- Maintained accurate records of merchandise received, sold, or returned, ensuring proper accounting practices were followed.
- Mentored junior team members, fostering a positive work environment and boosting productivity.
- Established performance metrics to evaluate team success in achieving sales targets and providing excellent service.
- Streamlined inventory management processes for better stock control and reduced waste.
- Achieved budgeted sales targets consistently by proactively addressing challenges and devising innovative solutions to overcome obstacles.
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
Assistant Manager
Tropical Smoothie Cafe
09.2021 - 12.2021
- Counted cash drawers and coordinated change orders for employees
- Trained new team members on company processes and procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier and Customer Service
Greenway Dodge Chrysler Jeep Ram
01.2021 - 04.2021
- Accounting Notes
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Call Center Representative
Full Sail University
05.2020 - 09.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Administrative Coordinator
College Hunks Hauling Junk and Moving
04.2019 - 03.2020
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
Crew Member
Olea Mediterranean Grill
01.2019 - 03.2019
- Positive attitude and a willingness to serve the customer
- Career minded/goal orientated individuals with a passion to succeed
- The ability to work in a fast paced guest driven environment
Shift Manager
Tropical Smoothie Cafe
11.2017 - 01.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Tracked receipts, employee hours, and inventory movements.
Brand Representative
Hollister Co
08.2017 - 11.2017
- Customer interaction- greet customer, identify customers needs, follow up, thank customer
- Cash wrap- greet customer, take merchandise and scan each item, remove sensor from merchandise, etc
- Fitting room- check in, check up, check out
Movie Theater Team Lead
Premiere Cinema 14
02.2017 - 09.2017
- Enhanced audience experience by effectively managing front-of-house operations, including ticket sales and ushers.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Oversaw inventory management for concessions, merchandise, and supplies; reducing waste while ensuring adequate stock levels at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL12.2020
Diploma -
Colonial High School
Orlando, FL05.2017
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
- Emergency evacuation procedures
- Equipment maintenance
- Interpersonal relations
- Equipment inspection
- Ride set up
- Queue management
- Ticketing systems
- Code inspections
- Customer service
- Safety reporting
- Ride operations
- Team Training
- Ticket collection
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking
- Excellent communication
- Reliability
- Organizational skills
- Team collaboration
- Flexibility
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Cash handling
- Crowd management
- Task prioritization
- Goal setting
Accomplishments
- Achieved Eight Lead Observations for successfully passing Metal Detection Audits.
- Achieved Team Member Of The Month through effectively helping with in February of 2024 for being a great resource to the team.
- Achieved Positive Guest Comment on 9/21/23 through effectively being helpful, informative and kind.
- Achieved Trainer February 2025
Certification
- Food Handler Certification
- Driver's License
Additional Information
Business marketing at Bay Path Tech in Massachusetts in 2013-2014, Culinary arts at Orlando Tech in Orlando FL 2016-2017, House cleaning for 3-4 years
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Proficient, 12/01/21
- Front desk agent (hotel), Proficient, 12/01/21
- Food safety, Proficient, 08/01/22
- Retail customer service, Proficient, 12/01/21
- Management & leadership skills: Impact & influence, Proficient, 08/01/22
Team Member of the month
I was Team Member of the Month because I was there for my team. I effectively communicate on ways to help the team and always give input on safety concerns. Also making sure I was ensuring good guest service while maintaining safety as a good role model for the team.
Timeline
Attractions Attendant
Universal Orlando Resort
11.2022 - Current
Assistant Manager
Tropical Smoothie Cafe
09.2021 - 12.2021
Merchandise Lead
In The Game
05.2021 - 11.2022
Cashier and Customer Service
Greenway Dodge Chrysler Jeep Ram
01.2021 - 04.2021
Call Center Representative
Full Sail University
05.2020 - 09.2020
Administrative Coordinator
College Hunks Hauling Junk and Moving
04.2019 - 03.2020
Crew Member
Olea Mediterranean Grill
01.2019 - 03.2019
Shift Manager
Tropical Smoothie Cafe
11.2017 - 01.2019
Brand Representative
Hollister Co
08.2017 - 11.2017
Movie Theater Team Lead
Premiere Cinema 14
02.2017 - 09.2017
Diploma -
Colonial High School
Associate of Arts - General Studies
Valencia College
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