Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Assistant
Uptown Community Service
02.2025 - 07.2025
Mailbox and Message Center every mail is given to right person and sent back mails that have spent 45 days with the office for proper accountability.
Food Distribution ensured every day clients get food bag and coffee in the daily tasks.
Showers, Clothing & Hygiene Items for the clients are provided every 2 days in a week for all the clients.
Referrals for other services such as housing, food distribution to other agency like refugee net that also provide food bags for the homeless and the communities.
Briefing the volunteers about the non profit organization and its goals and daily task.
Allocating the places to each volunteer in daily activities.
Make sure that the space is clean and safe for the clients to access the services needed.
Receive and sign out the mail from the postman.
Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Improved project tracking with introduction of comprehensive task management platform.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Data Enumerator
Alight International Uganda program
10.2024 - 11.2024
Conduct interviews with individuals to collect census data
Follow census procedures and protocols in collecting and recording data
Verify data for accuracy and completeness
Ensure confidentiality and security of data
Conduct follow-up interviews as necessary to obtain missing or incomplete data
Utilize electronic devices to record data
Work in an assigned geographical area, walking or driving to designated locations
Be available to work a schedule that is flexible, including weekends and evenings, as required
Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
Planned efficient visitation routes by studying maps of assigned areas, reaching more than 15 community households per day.
Oversaw 6 member team of census enumerators, providing strategy training and guidance to successfully obtain interviews and adhere to procedures.
Operations Assistant
Alight International Uganda program
01.2020 - 12.2023
Ensure proper documentation of maintenance needs in coordination with the field operations staff
Follow up repairs and maintenance of the office in relation to plumbing, painting, basic electricity, carpentry, basic masonry and other technical work in coordination with the Operations Officer, Admin Assistant and Team Leader
Suggest possible maintenance or rehabilitation works of the offices and staff residences in consultations with the Operations Officer and Team Leader
Ensure the follow up of each work within ALIGHT Uganda Country Office premises according to contract terms and conditions
Together with the Operations Officer, discuss and plan possible compound maintenance or rehabilitation works agreement with the Team Leader or his appointee
Ensure the security and safety of all items in the stores
Maintain proper and updated store documentation (stock cards, bin cards, packing lists, waybills, goods received notes, goods returned notes, stores requisitions) and file all copies as appropriate with supporting documents
Carry out monthly stock taking in presence of independent observers (Program and Finance) and share the signed report with the Operations Officer and Team Leader
Verify, receive, store all supplies and equipment purchased for Programs under the field sites and notify all the requesters to take items out of the store
Carry out joint inspections on deliveries together with requesters to confirm that materials delivered conform to the details of the Purchase Order, Delivery Note and or Way Bill and that they are free of any damage before accepting them into the store
Store organizational supplies and equipment to ensure safe custody in line with the operations guidelines
Issue stores supplies and materials to different departmental / unit users in the field office based on approved stores requisition notes in line with the ALIGHT Uganda’s operations guidelines.
Solved problems timely and effectively, ensuring customer satisfaction.
Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Assisted operations manager with planning of routine operations and special projects.
Education
High School Diploma -
Mandela SS Hoima
Uganda
12.2015
Bachelor of Science - Public Administrations and Management
Nkumba University Entebbe
Uganda
10.2019
Skills
Team leadership
Effective communication
Cross-functional teamwork
Analytical problem-solving
Prioritization and scheduling
Data sourcing
Operational efficiency management
Stock management
Process documentation
Project management
Accomplishments
Supervised team of 15 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
Certification
Degree in Public Administrations and Management
High Certificate
Certificate for interpreting/translations
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Operations Assistant
Uptown Community Service
02.2025 - 07.2025
Data Enumerator
Alight International Uganda program
10.2024 - 11.2024
Operations Assistant
Alight International Uganda program
01.2020 - 12.2023
High School Diploma -
Mandela SS Hoima
Bachelor of Science - Public Administrations and Management
Nkumba University Entebbe
Community Service
Uptown Community Service, Operations Assistant, City Heights, 2025-02, Present, Mailbox and Message Center, Food Distribution, Showers, Clothing & Hygiene Items, Referrals for other services, Briefing the volunteers, Allocating the places to each volunteer, Make sure that the space is clean and safe for the clients to access the services needed, Receive and sign out the mail from the postman
Medical Assistant at Caritas Internal Medicine, Uptown Community Health CareMedical Assistant at Caritas Internal Medicine, Uptown Community Health Care
Youth Development Leader and Art Teacher at Boys & Girls Club of San ClementeYouth Development Leader and Art Teacher at Boys & Girls Club of San Clemente